Operations Supervisor

Company Overview:

Our client is a prominent player in the logistics industry, dedicated to providing exceptional freight forwarding services to a diverse clientele. With a commitment to excellence and innovation, they are seeking a dynamic and experienced Operations Supervisor to join their team and contribute to their ongoing success.

Position Overview:

As an Operations Supervisor, you will play a pivotal role in ensuring the efficient and effective operation of our client's logistics activities. You will be responsible for overseeing the operational team, coordinating tasks and resources, and maintaining a high standard of service delivery to customers. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for driving operational excellence.

Requirements:

• Previous experience in a supervisory role within the freight forwarding industry is advantageous
• Proficiency in computer skills, including Excel and Word. Familiarity with AS400, Outlook, and ASM Sequoia is preferred but not essential.
• Excellent communication and motivational skills, with the ability to delegate tasks, lead by example, and make sound judgments.
• Strong attention to detail and the ability to work accurately.
• Strategic thinking, analytical skills, and proficiency in planning, executing, and completing tasks within designated timeframes.
• Self-initiative and the capacity to work collaboratively as part of a team.
• Understanding of operational procedures and the capability to identify areas for improvement, change, or update.
• Exceptional organizational skills and the ability to oversee others effectively.
• Proficiency in problem-solving and leadership.
• Flexibility to accommodate operational projects as per company requirements.

Job Tasks and Responsibilities:

• Oversee the operational team to ensure they meet customer needs and requirements effectively.
• Manage staff workload and provide cover during operational requirements.
• Develop and update Standard Operating Procedures (SOPs) and Customer Profiles.
• Delegate tasks efficiently to the operational team, ensuring clear communication and accountability.
• Maintain effective communication with the team, other departments, and branches.
• Address customer queries promptly and professionally, resolving issues to the satisfaction of all parties involved.
• Demonstrate the ability to perform under pressure, organizing and prioritizing tasks accordingly.
• Motivate team members to achieve departmental goals and maintain high levels of productivity.
• Ensure compliance with company policies and procedures at all times.
• Provide assistance to the Assistant Manager with month-end and reporting tasks.
• Undertake any other reasonable tasks as requested by the management team.

In summary, as an Operations Supervisor, you hold a critical role in ensuring the smooth functioning of the operational team and maintaining the highest standards of customer service. Your leadership, communication, and organizational skills will be pivotal in achieving departmental objectives and contributing to the overall success of the company.

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.