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SalaryOperations Supervisor
Covering: Bristol to Heathrow M4 Corridor
Salary: £28,000 - £32,000 dependent on experience
Days / Hours: Monday to Friday 0830 - 1730 hours
Location: Covering multiple sites throughout West London and along the M4 corridor to Bristol.
Benefits include: Business mileage paid / ULEZ charges covered
Access to an employee reward scheme
Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings, student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks.
The Bristol to Heathrow M4 CorridorOperations Supervisor will report directly to the Operations Manager and will be responsible for the day-to-day running of a group of key clients and contracts. You will have the opportunity to join the Operations Team in a role that will give significant exposure to senior members of the business and a steppingstone to becoming an operational manager of the future.
Key Responsibilities for the Operations Supervisor include:
- First point of contact for our Client
- Demonstrate experience of co-coordinating security team or services and full awareness of security related issues.
- Able to work out of hours to support service delivery needs if necessary.
- To undertake regular security scenario tests within your team as an active team member and work area to identify recommendations / improvements on all aspects of security.
- Provide guidance in the day-to-day management of security staff within a corporate environment, ensuring standards of dress, conduct and professionalism are exemplary.
- To conduct regular meetings to ensure all staff are briefed on day-to-day operations, site objectives, policies and procedures.
- Carry out monthly 1-2-1 meetings with the staff, to ensure growth and development of the team.
- Regular meetings with the management team to discuss team performance and general KPI performance.
- Ensure that all company documentation is completed as soon as possible following an incident or event.
- Assignment Instructions to be reviewed on a monthly basis with any potential changes to be referred to the Operations Manager first.
- Responsible for staff compliance to site Assignment Instructions by obtaining signed acknowledgement from all staff.
- Maintain sound knowledge of legislation.
- Ensure that all written/electronic reports of daily activities and irregularities, such as property damage, theft, suspicious activity or anti-social behaviour are completed accurately and in a timely manner.
- Ensure that all site paperwork is accurate and up to date, which may include the record of lost property.
- Act as a liaison point for all emergency services, as directed by management.
- Provide the management with a weekly activity report every Monday.
- Build partnership relations with Police and other agencies.
- Report major issues; physical assaults, fire, flood, bomb evacuations to Operations Manager immediately.
- Ensure all records are maintained daily for Key Performance Indicators utilising incident report and other appropriate documentation.
- Compile rosters and issue at least one month in advance, and approve all holiday ensuring only one person is off at any time.
- Carry out thorough induction training of all staff new to the site, ensuring that the relevant documentation is signed off and sent to the HR department.
- Identify and report to the Operations Manager any shortfalls in performance or conduct of the team members, recommending any training or remedial action as appropriate.
- To ensure all staff are treated fairly and equally, in accordance with the company equal opportunity policy.
- Any other projects as required by the Client
Essential Skills Required:
- Be of smart and professional appearance
- Self-motivated and organised
- Be an excellent communicator
- Have a flexible approach to working
- Be responsible and trustworthy
- Excellent computer and leadership skills
- Focus on customer service
- Excellent numeracy skills
- Team building
- Full UK Drivers Licence is essential for this role.
- Current SIA Licence is desirable but not essential - this can be obtained post placement.
City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
