Address
Form of work
SalaryMy client are a niche, specialist freight forwarder looking for an experienced OPERATIONS SUPERVISOR to join their busy team. This is an excellent opportunity to join a successful, leading company! You MUST have previous experience overseeing a team in an Import or Export role for your application to be successful.
You will be overseeing a team of approx 12 staff, daily duties will include:
- Managing incoming customer requests including shipping quotations
- Pricing
- Monitoring customer shipments proactively provided updates
- Handling customer queries
- Developing customer relationships and maintaining VIP key accounts
- Distributing work load
- Providing junior staff with assistance
- Conducting regular 1:1 sessions with the team
- Design and improve client specific processes and SOPs to maximise efficiency
- Develop and monitor KPI's
- Liaising with warehouse team and relevant logistical parties including collection and packing
- Working on local and global projects
Experience needed:
- You MUST have a minimum of 5 years experience in an Operations client facing role
- Experience working with large international auction houses or art galleries is a huge advantage
- Minimum of 2 years experience overseeing a team at supervisory or managerial level
- Perfectly fluent in English language
- Ability to speak a 2nd language is an advantage
Working hours:
- Monday - Friday 0900am - 1700pm
