AddressOur purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
JOB TITLE: Team Lead, Retail Operations
LOCATION: Leeds, UK
OVERVIEW:
As a Team Leader, you will be responsible for supporting the team in overseeing the successful delivery of sales orders to meet SharkNinja clients' expectations, provide customer service to our retailers and internal stakeholders as well as perform general administrative tasks. You will be interfacing with freight providers, 3PL providers, and various clients.
The successful candidate will maximise customer service levels, while driving reduction in lead-times and operating costs.
Here are some of the EXCITING things you'll get to do (RESPONSIBILITIES):
The Team Lead will oversee the release of sales orders from various customers to 3PL's, ensuring deliveries to retailers are correctly received and invoiced. The successful candidate will need to work very closely with OM Team, Supply Planning, Inbound, Inventory, Accounts and Sales teams, as well as with 3PL providers and customers.
Duties include:
- Recording and Tracking and Reporting on order status
- Ensure all order are released on time to 3PL's
- Validate inventory availability and allocation
- Monitoring and resolving any system discrepancy and errors
- Coordinate and monitor supply chain operations
- Overseeing successful processing of purchase and sales orders
- Communicate with suppliers, retailers, customers
- Assist in planning and tracking shipments according to customer requirements
- Prepare accurate reports for management
- Assist in facilitating the shipping of products from one destination to another
- Take steps to avoid delays or quality issues
- Overseeing and maintain system accuracy on rework/work orders
- Providing cover in management meetings as required
- Support OM team with issues
- 1:1 with team members
- Drive continuous improvement
ATTRIBUTES & SKILLS (REQUIREMENTS):
Previous Logistics experience is required, strong attention to details and being a 'team player' are equally important. IT literacy and the willingness to learn are also relevant.
- Drive, ambition and enthusiasm to deliver results and progress within the organisation
- Ability to work in a fast-paced, deadline driven environment
- Resourceful, well organized, highly dependable, efficient and detail oriented with ability to take ownership, drive results, and manage projects to completion
- High energy level with ability to multitask and open to changing direction
- A willingness to learn and adjust with the ever-changing demands of a fast-moving business environment
- Good organizational and coordination abilities and ability to multi-task
- Problem-solving skills
- Decision making ability
- Ability to prioritize
- Strong attention to details
- Excellent communication and interpersonal skills
- Computer literacy: Excel, Outlook, Word, ERP systems
#LI-HYBRID
- Lead us to be "RARELY SATISFIED"
- Make things better each day; "PROGRESS OVER PERFECTION"
- Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE"
- Deliver something great; "WINNING IS A TEAM SPORT"
- Be clear and honest, "COMMUNICATING FOR IMPACT"
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
