Outbound Customer Advisor

This is the job
Job Title: Outbound Customer Service Advisor
Location: Cheadle
Salary: GBP23,526
Bonus: Average monthly bonus of GBP250 with the potential to earn more based on performance
Contract: Full-time, permanent
Hours: Monday, Tuesday & Wednesday - 10:00-19:00, Thursday 09.30-18:15 and Friday 09.30-16:15. No weekends!
Want to be part of The Fast and The Curious? Interested in getting involved in The Call Centre of Duty? Take a chance on Game of Phones and apply here, to The AA Team.
If you're good at what you do, you can work anywhere! If you're the best at what you do, you work at The AA.
What will I be doing?
What will I be doing?
Supporting a high-volume Outbound Customer service contact centre
Making outbound calls to new, existing and previous customer about our emergency breakdown cover
Calling new and previous customers who have received online quotes
Calling existing customers about their membership renewal
Striving towards sales goals or retaining customers who are coming to the end of their membership
Engaging with Customers and building confidence to deliver outstanding customer service on every call
Pushing for better by using resources, tools and systems available to offer the best customer outcome
Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
Taking care of a variety of customers including distressed/angry customers.
What will get me there?
Apply today! No CV? No problem! Fill in the application form and click submit.
Complete your online Assessment, sent by Arctic Shores. This arrives shortly after submitting application.
Successful assessment? We will invite you in for an interview and a chance to see our Cheadle Office
Get the offer! Congratulations, you are hired! Make sure you submit your pre-employment checks and sign your contract!
Turn up! It's day 1 of training, you're about to start the best step in your career.
We're looking for someone to become:
A motivator- you'll be motivated to meet goals and remain determined to achieve
A socialiser: you'll adapt your behaviour to develop effective relationships and be energised by social interaction
A self-starter: you'll be proactive taking pride and ownership in your work
A composed operator: you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively