AddressPart Time Business Development Administrator
The Princess Grace Hospital, London, W1U 5NY
Part Time, 18.75 hours per week
Monday – Friday, 0900 – 1700
Permanent
Competitive salary + Benefits (pension, health cover, flexible benefits and excellent career development)
We have an exciting opportunity for Business Development Administrator to join our Business Development Team within The Princess Grace Hospital. This role is vital in providing sales support to the Business Development Managers (BDM’s) enabling the BDM’s to maximise the time spent engaging with consultants. You will also be the key point of contact and owner for all requests relating to the setup, amend or closure of CWS (“Community Wide Scheduling”) diaries across the facility. You will be the facility’s subject matter expert for all aspects of CWS set up and training and will lead on the onboarding of new and existing Consultants, providing tailored training to Consultants and/or Consultant Secretaries to accelerate CWS usage and adoption at site. Training will be delivered through a mix of online and face to face meetings (on and off site) as necessitated by the client.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you'll do:
- To be the focal point for Consultant and Consultant Secretaries for establishing Logon ID and Passwords for relevant systems (Examples: Windows Login and Email/Internet access - Patient Keeper – W – Meditech – PACS, Remote Access)
- Assist with and or produce bespoke customer reports relating to CWS as and when requested
- To manage the on-boarding of new Consultants by proactively coordinating across Consultants, Consultant Secretaries, and internal HCA departments
- To own the resolution of system issues for Consultants on a day to day basis
- Produce monthly report showing effective progress to date, highlighting gaps and future opportunities
- Manage and communicate effectively with customers, or internal staff, resolving any day to day queries (or escalating upwards) as they arise
- Pro-actively manage any calls which come into the team by either resolving the customer query, or passing the call through to the correct department and/or person.
- To effectively and efficiently own and manage any customer queries or escalations until resolution is passed to you from the BDM team
What you'll bring:
- Previous sales admin/sales support/account management experience within healthcare
- Ability to build good relationships easily and work collaboratively with colleagues and customers
- Great attention to detail and be able to work well in a team as well as on your own initiative Excellent communication skills
- Computer literate- hands on experience with CRM Software and MS Office
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Diversity and Inclusion
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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