Part-Time Customer Service Advisor

Part-Time Customer Service Advisor

We are recruiting for a leading provider of personalized engraving machines in Leamington Spa. The company specialises in creating unique and high-quality engraved products, ranging from jewellery and car parts signs.

Seeking a motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative, paying an hourly rate of GBP12.50 - GBP13.50 per hour. As the first point of contact for our customers, you will play a crucial role in ensuring exceptional service and satisfaction.

Responsibilities of Customer Service Advisor

• Interact with customers in a courteous, professional, and friendly manner both in person and over the phone.
• Address customer inquiries, resolve complaints, and provide accurate information about our products and services.
• Assist customers with placing orders, including providing product recommendations, processing payments, and ensuring accurate order details.
• Monitor inventory levels of engraving materials and supplies.
• Assist in restocking merchandise and maintaining a clean and organised workspace.
• Complete administrative duties such as data entry, filing, and maintaining customer records.
• Assist with other tasks as assigned by management to support the overall operations of the store.

Requirements of Customer Service Advisor

• Previous experience in Customer Service or retail roles preferred.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills with the ability to build rapport with customers.
• Basic computer skills and familiarity with point-of-sale systems.
• Attention to detail and ability to multitask in a fast-paced environment.

If you are passionate about delivering exceptional Customer Service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity! Please submit your CV. We look forward to hearing from you!

INDL