Central London W1
£25,000 - £28,000 a year
Permanent, Full-time
Monday - Friday 9am - 6pm (clinic based)
The role
Our client is a leading private specialist health clinic, looking to recruit an experienced administrator to contribute to delivering high quality private healthcare to its discerning clients as part of a small, friendly, close-knit team. This requires ensuring smooth and consistently efficient running of day-to-day clinic and office operations, excellent customer care and contributing to maximising bookings from both new and existing patients.
Administration and Reception
- Handling email and phone enquiries
- New patient registration and follow up
- Scheduling patient appointments
- Clinic preparation and follow up
- Administration support for the doctors at clinic sessions
- Cross-systems data entry, focussing on electronic patient management system.
Customer Care/Patient Engagement
- Ensuring empathetic, professional and responsive communication with patients
- Producing high quality written communications
- Maximising patient bookings from new enquiries and current patients to ensure effective use of clinic diary capacity
You must have:
- Strong administration and customer care experience within a medical clinic
- Experience of bookings and scheduling appointments
- Be able to ensure strict confidentiality
- Be highly organised and able to multitask and prioritise
- Show initiative and be able to suggest and implement improvements to ways of working
- Have excellent attention to detail
- Be diligent with excellent spelling and grammar
- Be highly IT literate with excellent data entry skills
- Be friendly yet professional
- Be passionate about the business
The ideal candidate will have:
- Previous experience in a private health clinic or other medical or wellness setting
- Worked with an electronic patient management system
- Experience in maximising sales or bookings