People (Hr) Relationship Manager

People Relationship Manager - Corporate Services (People)

Salary: £55,000 - £60,000 per annum

Location:  Kings Hill, Kent / Hybrid

Are you a passionate, dynamic HR professional looking for their next challenge?  Do you thrive in an environment where you are able to think innovatively whilst contributing to a genuine culture of growth and continuous improvement?

CSG are looking for a People Relationship Manager to support the Associate Director of People and Divisional CEO with the development and implementation of our People strategy.  As a member of the Divisional Senior Leadership Team (SLT), this role will be focused on delivering and embedding exceptional leadership underpinned by a thriving culture, excellent talent management and career enhancing learning and development.

Operating as a trusted advisor, critical friend and coordinator, the People Relationship Manager (PRM) will support the Associate Director of People and Divisional CEO with regular operating feedback, working across the portfolio businesses to understand areas of improvement and concern, as well as best practice and opportunities for both operational and commercial growth.

We offer:

• 25 days holiday, plus bank holidays
• Birthday day off
• Generous discount scheme, including gym and retail.
• Life assurance cover
• Health cash plan initiative
• Flexible first, hybrid working model
• A culture of progression and development
• Plus many more perks

Key role duties:

• Support the Associate Director of People with the proactive development and implementation of CSG’s innovative people strategy, focused on making CSG the employer of choice as a diverse and rapidly scaling organisation.
• Act as a trusted advisor and local point of People expertise to the Portfolio CEO, providing real-time feedback from the operating businesses regarding areas of operational improvement, service feedback and the changing needs of the organisation.
• Embrace and champion CSG’s HR operating model, ensuring local management understand and follow the model through their assigned HR management.
• Ensure any areas of improvement or change related to CSG’s outsourced HR services are escalated to the Associate Director of People for onward discussion with partners
• Work with the Heads of L&D and Talent to personalise delivery to the changing needs of the businesses.
• Proactively deliver a range of divisional initiatives such as talent management, workforce planning and succession planning using data, metrics and evidence to drive solutions to people challenges.
• Support the Associate Director of People to achieve external validation and appropriate accreditations for CSG.
• Provide visible and dynamic leadership to ensure continued and measurable progress of staff engagement, culture and values through open communication and the effective use of L&D.
• Support the Associate Director of People & Diversity and the Diversity Equity & Inclusion (DEI) Manager with the development and implementation of CSG’s DEI strategy, and work with the business leaders to champion this strategic focus.
• Produce and contribute to high quality reports strategies and documents and present at meetings/ events as required.
• Work with the PR & Communications team to support the growth of CSG’s public persona and voice.

What we need from you:

• CIPD qualified HR professional (min level 5)
• Fantastic relationship builder, with great communication skills
• Proven experience of supporting business leaders in a matrix organisation structure.   
• Adaptable, with a strong track record of managing change and supporting organisations through periods of high growth
• Comprehensive experience in supporting the development and implementation of people strategies
• Experience of working in a trusted advisor capacity to management and communicating across business functions to coordinate and influence service improvements
• Data driven, using data to drive decisions and positive outcomes

About CSG

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 26 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.