People Services Advisor

As a People Services Advisor you will provide high quality consistent advice whilst administering processes within the team maintaining defined framework SLA’s.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this 6 month fixed term contract job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Working closely with your colleagues in People Services to ensure a seamless end to end employee experience. 

You will also be: 

• Managing your own workload whilst prioritising appropriately to achieve deadlines and SLA’s. 
• Liaising with relevant stakeholders, building strong, lasting relationships. 
• Administering a range of HR transactional activities
• Responding to general enquiry emails within agreed SLA’s. 
• Operating within GDPR and in accordance to FCA/PRA regulatory requirements. 
• Ensuring accuracy of keying within PeopleCloud
• Ensure a high standard of customer service by proactively working with the immediate and wider People Function teams 
• Resolving day to day enquires, issues and complaints; investigating where necessary to achieve a full resolution.
• Identify potential improvements to processes through the creation and updating of How to Guides whilst supporting training team members and cross skilling within the teams. 

About you

As a minimum you’ll need:

• Excellent communication skills both written and verbal, being able to write clearly and concisely, be confident and persuasive in verbal presentations
• Act with integrity to manage confidential and sensitive cases with utmost professionalism
• Ability to analyse information from a range of sources
• Strong collaboration skills, being able to build strong working relationships with the wider HR teams to ensure a seamless service delivery
• Excellent attention to detail and ability to prioritise workload.

It would also be nice if you had:

• Working knowledge and understanding of Employment Law
• Working knowledge of HR policy and employee benefits
• Experience and a proven background of working within a Shared Services delivery role
• Experience of working with PeopleCloud

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• Gympass – Access to a range of free and paid options for health and wellness. 
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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