People Services Officer

Supporting the employee lifecycle at Princes for both managers and colleagues forming an integral part of the People Operations team within the People Services function.
Providing administrative support for transactional activities as well as query management and system support.
This role supports both Head Office and UK manufacturing sites and colleagues.
Occasional support may be provided to Princes international sites, as requested.
Actively supporting the HR function with key projects and change initiatives as directed.
Principal Accountabilities

• Support the effective operation of all HR administration throughout the employee lifecycle including: issuing contracts and offer letter to candidates whilst ensuring a positive pre-boarding experience, timely processing of changes to existing employment contracts including promotion/salary changes, flexible working requests, maternity/paternity, secondments, calculating holiday entitlements, processing terminations etc.
• Accurately input, update and maintain all employee data on the HR systems - HRIS and TMS. Act as system 'super user’ in accordance with internal controls liasing closely with the People Systems and Reporting Analyst
• Central escalation point for any system related issues or queries liasing closely with IT Department, People Systems and Reporting Analyst and wider IT team
• Provide timely and professional responses to queries and issues raised by colleagues and managers either face to face, by phone or through the People Services mailbox.
• Manage the personnel files for current and past employees, ensuring full compliance with GDPR.
• Ensure all transactions are completed accurately and in accordance with departmental SLAs and payroll cut-off dates for both weekly and monthly paid employees.
• Produce and distribute correspondence related to annual salary review, incentive and recognition payments, plus other ad hoc requests.
• Answer queries and provide support for other HR colleagues on the HR System.
• Understand and ensure full implementation of and adherence to Princes policies and procedures.
• Provide administration assistance as required in purchasing arrangements, including the receipt of goods, processing orders and invoices within SAP system.
• Act as a super user for the internal performance management systems ensuring all colleague records are managed accurately.
• Maintain relevant ER awareness by keeping self updated on upcoming employment law changes such as GDPR, Statutory Maternity Pay, National Minimum Wage and how this will impact on current processes.
• Support the holiday carry over and flexible holiday annual procedures with the site administrative teams
• Work collaboratively with the wider HR function to ensure consistency in service and standards
• Support the management of short-term sickness absence across the UK manufacturing sites including procedural compliance, associated administration and any linked processes (e.g. AWOL process)
• Support the internal payroll processes across the UK manufacturing sites including the management of exceptions, running reports, upskilling managers and liasing with the payroll function on any queries

Knowledge

• Previous HR administration experience, preferably in a Shared Services environment
• Experience using computerised HR system

Skills

• Excellent Microsoft Office skills (in particular, excel)
• Excellent written and verbal communication skills
• Excellent time management and organisation skills
• Strong customer service skills displaying ownership of tasks through to completion as well as the ability to prioritise workload
• Analytical mindset with the ability to work both proactively and reactively
• Confidential records management
• Ability to work within a team as well as on own initiative

Knowledge

• Previous HR administration experience, preferably in a Shared Services environment
• Experience using computerised HR system

• Excellent Microsoft Office skills (in particular, excel)
• Excellent written and verbal communication skills
• Excellent time management and organisation skills
• Strong customer service skills displaying ownership of tasks through to completion as well as the ability to prioritise workload
• Analytical mindset with the ability to work both proactively and reactively
• Confidential records management
• Ability to work within a team as well as on own initiative

Knowledge

• Previous HR administration experience, preferably in a Shared Services environment
• Experience using computerised HR system

• Excellent Microsoft Office skills (in particular, excel)
• Excellent written and verbal communication skills
• Excellent time management and organisation skills
• Strong customer service skills displaying ownership of tasks through to completion as well as the ability to prioritise workload
• Analytical mindset with the ability to work both proactively and reactively
• Confidential records management
• Ability to work within a team as well as on own initiative