Performance Analyst

Looking for a challenge in one of the world's largest airfreight logistics organisations?
At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.
As the logistics and cargo brand of International Airlines Group, you'll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.
As well as helping to keep the world's economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.
The role:
Performance Analyst
Overview of the role
Tracks and reports on both the internal performance of Cargo IT and the external performance of our Managed Service Providers (MSPs)
Internal focus on metrics that support and drive continuous improvement across the Cargo IT organisation (including project/delivery, service and transformation)
External/MSP focus on metrics driving increased quality of deliverables
Strong alignment across the Cargo IT organisation on improved ways of working
People/Relationship
Build, develop and maintain sustainable & respectful stakeholder and wider business, cross-IT and external partner relationships.
Governance
Member/Invitee of the following Teams & Boards:
IAG Cargo IT Project and Vendor Management Office
IAG Cargo CDIO Team
What you'll do:
Working in partnership with IAG Cargo IT and the business to:
Understand evolving business needs and technology capabilities that impact IAG Cargo IT: work closely with the IAG Cargo IT Senior Leadership Team (SLT) and their teams to understand, business plans, resource budgets and forecasts.
Design, build and run timely, effective, and insightful reporting that adds and drives value.
Maintain a strong awareness of IT best practice and trends, identifying opportunities for innovation and business change.
Relationship management to successfully manage key stakeholders, considering their levels of influence and key drivers.
Support the IAG Cargo IT governance model: collecting, preparing and analysing data for governance meetings, supporting or chairing meetings; collating minutes and follow up actions.
Perform ad-hoc data requests for senior stakeholders where required.
Deliver on a number of projects, the breadth and complexity of which will vary depending on experience.
This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.
What you'll bring to IAG Cargo:
Analytical and logical, with attention to detail - Comfortable handling large and complex data sets and exploiting and presenting them effectively.
Skills to present data and insights in a compelling and professional way that drives quality conversations.
A flexible and agile mindset, with the ability to adapt to changing priorities.
Understanding of financial planning processes.
Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions.
Extracting requirements from business stakeholders and documenting them in a succinct manner.
Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
Demonstrable hands-on experience of using the following tools: Adobe Analytics, SQL, PowerBI, Tableau, Business Objects, Excel.
Fluent written and spoken English.
Your experience:
Demonstratable experience in analysing and presenting complex data to senior stakeholders.
Experience of successfully completing and influencing complex analytical assignments, ideally within a technology environment.
Working in large and complex organisations, with diverse stakeholder groups
Experience of operating across multiple countries and cultures is desirable, but not essential.
What we offer:
Wherever you work within IAG Cargo, you'll play a part in connecting people and countries and join a diverse and inclusive business that's making a difference to the future of aviation.
Colleagues working for IAG Cargo:
Benefit from attractive and competitive rewards aligned to the local market and role.
From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
Work with diverse colleagues in a business that truly values inclusion and diversity.
Are valued for their ideas and opinions.
Benefit from opportunities for development and progression.
Are able to support communities across the world, and close to home.
Work in an environment in which safety and wellbeing are paramount.
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
Please advise us if you require any reasonable adjustments to take part in the recruitment process so we're able to remove any barriers that may present themselves.
To apply for the position of Performance Analyst, please use the 'apply now' function.