Performance & Customer Data Analyst

Performance & Customer Data Analyst

£28,606 - £33,683

Birmingham, B37 7YN (Hybrid)

Position: Permanent

Basis: Full Time - Monday - Friday - 37 Hours

Are you looking to make a real impact? An exciting new role in our clients customer experience department will give you the opportunity to provide data analysis and insights that inform decision making and transformation for their management team; you will be vital in helping them to become a truly data led organisation.

You will be focusing on their transition from current reporting platforms to Power BI dashboards. You will also be providing data in support of existing transformation projects and helping to identify new opportunities improvements to the service they offer their customers.

Our cleint manages 27,000 properties across the West Midlands, and you will be helping them to keep those customers at the heart of everything they do, by providing performance data and analytical support across all 4 teams of the customer experience department.

In housing you can make a real difference, the role of Performance & Customer Data Analyst will involve:

• Maintain highly accurate and detailed reporting of ongoing performance of the customer experience department

• Identifying trends to help them adapt how they plan their resources to best meet customer needs

• Analysing data from a variety of different sources to improve their understanding of the customer journey

• Presenting data to colleagues, customers and third parties in a variety of formats to ensure ease of accessibility

• Partaking in project work, always promoting the use of actual data and insights to lead change

• Proactively identify opportunities to enhance and improve their service to customers through analysis of actual data

• Being an advocate for using customer insights to influence and support positive change based on actual data and the customer voice

• Positively responding to and fulfilling ad-hoc requests for analysis in support of the directorate and other teams with the organisation.

As Performance & Customer Data Analyst they need you to have:

• Excellent IT skills, experience of working in both Excel and Power BI

• Be well organised with a strong focus on accuracy and an exceptional attention to detail

• Strong communication skills essential, with an ability to reach a broad audience in any required format, such as presenting data to a group or providing written reports and dashboards

• Great self motivation, with absolute integrity and a focus on keeping the customer at the heart of everything you do

They would be really excited, if you have:

• Experience with generating reports using SQL and data gathering using APIs

• Knowledge or experience in using other report visualisation software other than Power BI

Their people are everything and they offer:

• Opportunities for salary progression

• IT equipment to allow some optional home working

• 'Live work better' scheme which actively encourages work-life balance

• Annual leave starts at 25 days per year, increasing with length of service

• Enhanced family leave

• Company Pension - They match up to 10%

• If part of the pension scheme you are entitled to Life cover (three times your annual salary)

• Organisational Sick Pay (benefit increases with length of service)

• EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling

• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!

• Recognition through their Employee Excellence Awards

• Representation opportunities on their Staff Consultative Forum

• Access to their Wellbeing platform

• Employee Excellence Awards (winners receive extra days annual leave that year)

• Occupational Health

• They believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

With over fifty years of experience, our client have grown to be one of the UK's most trusted social housing providers, they own and manage 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in their communities' face, and they want to be an organisation which can help them deal with these. So, tey are working to solve some of the most pressing issues around housing and homelessness.

They adopt a proactive approach to safeguarding to ensure everyone accessing their services can do so without fear of harm, abuse or neglect.

They adopt a proactive approach to safeguarding to ensure everyone accessing their services can do so without fear of harm, abuse or neglect. As part of their recruitment process, they carry out robust safeguarding checks.

Closing date: 23/02/2024

Interview date: 29/02/2024

Please note they will be reviewing applications throughout the campaign and may invite candidates to interview at any time. They reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.