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Form of work
Salary JOB PURPOSE To act as receptionist and Administration Assistant for the Pelvic Health Physiotherapy service, meeting, greeting, and directing patients appropriately. Maintenance of physiotherapists appointment diaries via Oasis booking system, booking appointments, and ensuring the efficient day to day administration of the front desk. KEY RESPONSIBILITIES Deal with telephone enquiries from patients, relatives, medical Practitioners and Consultants. To receive and register a high volume of referrals from multiple sources.
To meet, greet and direct all patients and visitors to the department. To make appointments for new and existing patients. To deal with DNAs and cancellations appropriately. To keep all new patient and follow-up treatment slots filled as far as possible.
To cancel patients appointments if the physiotherapist is off sick. Participate in the staff development programme and receive annual appraisals. Comply with Trust policies and procedures. To record monthly statistics re: waiting times for treatment, DNA rates, clinic utilisation data Transfer of patients to other Hospitals as appropriate Registration of all patient details on the physiotherapy record and information system To maintain an accurate filing system for patient records to facilitate retrieval as necessary.
Maintenance of stationary, equipment and patient information stocks. Other clerical duties to facilitate the smooth running of the out-patient department i.e. Monitor the waiting lists, ensure outpatient clinics are full and running at capacity. Other clerical duties as directed by the Physiotherapy Manager considered appropriate to grade and role i.e.
Data collection and entry. To participate in co-ordination with the Physiotherapy Manager in a regular review of all duties.
