Planner – Voids

Planner – Voids
Location: Feltham
About the Job
 Reporting to the Service Manager as the Planner for voids you will undertake the work planning function for a group of maintenance operatives utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there are effective communications with customers.
Key Responsibilities include:
Utilise the IT systems that create new jobs, manage all      workers’ diaries and schedule appointments, and hold key workforce information
Implement dynamic work scheduling, using the IT systems, both planning workforce activity in advance (making changes as required to facilitate 100% performance on the day) and during the working day. During the working day, ensure every worker has and can complete a full workload, reallocating work as required and integrating emergency jobs as reported.
Ensure active communications with the field workers so that any unplanned occurrences are addressed immediately avoiding needless appointment failures and unproductive time.
Review the balance of work in the team and in individual trades to ensure that         all the team has sufficient work to achieve maximum productivity and that no undo delays are developing in scheduling and appointing work.
Provide a high standard of customer care in handling all communications and enquiries
Arrange follow on work for multi-trade jobs ensuring the tenant is consulted about the appointment and the duration is clear. 
About you
Experience of managing and Scheduling works
Ideally have experience of Scheduling Tools and systems
Strong administrative skills including familiarity with common IT software to include Microsoft Office and SharePoint
Previous experience of working in a Social Housing Repairs environment is desirable.
Experience of working within a customer facing role, delivering a outstanding customer experience
Good level of numeracy, literacy, written, oral and communication skills   
In return Lampton Services will offer you
Competitive salary
Generous holiday allowance
Free Gym Membership 
Lampton Rewards - discounts and offers from top brands and services
Enhanced Maternity and Paternity leave 
Pension Scheme  
Refer a Friend Scheme 
Staff wellbeing services 
Flu Jabs   
Eye care vouchers and support towards glasses 
Cycle to work scheme 
Electric Car salary sacrifice scheme    
About Lampton Group
The Lampton Group of companies was established by the London Borough of Hounslow in 2012 in order to fulfil two main objectives: to deliver social value services on a local level and to be commercial, fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow. We are made up of four distinct business areas: Group, Services, Leisure and Homes. 
Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised.
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. 
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. 
To apply for the position of Planner please use the ‘apply now’ function.