Planning Support Officer

What we’re looking for:

• Do you have previous experience working in a dynamic scheduling environment?

• Do you have experience of working with the public in a customer service environment, with excellent telephony skills?

• Do you have experience using a scheduling system?

If so, this role is perfect for you!

Here at Peabody, we have an opportunity for a Planning Support Officer on a Permanent basis at our Basildon Office.

A bit about the role:

As a Planning Support Officer, you will be supporting PGM, one of Peabody’s in-house direct labour organisations, planning repairs to Peabody’s properties.

You will liaise with residents to make appointments and internal stakeholders to ensure that PGM provide the best possible customer service.

Some of the key results for the role include:

• Liaising with residents to make and rearrange appointments and allocate the correct resources.
• Pick up and action emails from subcontractors within a reasonable time frame.
• Deal with overflow calls from PGM phone lines when required.
• Raise and monitor monthly programmed works for sub contractors and follow on works required.
• Help to identify escalations/risks with ongoing repairs and assist planning team to resolve.
• Assist the Planning team with the booking of supervisor visits to properties.

This role will require minimum of 4 days working in the Pembroke House office

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

• 25 days annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

• 4 x salary life assurance

• Up to 10% pension contribution

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Planning Support Officer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

Interviews will be held week commencing 8th April.

If you need to ask us anything else at all, feel free to drop an email to chloe.singleton@peabody.org.uk and one of our team will be in touch.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.