Property Licensing Support Officer

We are currently recruiting for a Property Licensing Support Officer on behalf of our public sector client based in Ilford.

This is a temporary role initially for 3 months with view for further extension. The hourly rate is £18.09 per hour PAYE or £22.82 per hour Umbrella.

• The role will work as part of a team to deliver day to day Licensing Support functions in an effective, efficient and customer friendly manner.
• Provide a first point of contact for tenants and landlords when they need specialist advice and information about Property Licensing
• Support the work of the enforcement officers by ensuring all information entered onto the database is accurate and up to date
• To work effectively with other internal services to ensure a joined up service
• Delivery of appropriate business support processes within the Property Licensing Team

Key knowledge/skills required:

• Understanding of the Housing Health and Rating Scheme (HHSRS)
• Sufficient knowledge of common hazards in the home to be able to give basic advice to tenants
• Knowledge and understanding of IT including case management databases and Microsoft applications, with the ability to quickly learn new systems when necessary
• Good interpersonal skills with an ability to deal with potential conflict with difficult customers, explaining complex issues
• Good customer service skills with the ability to liaise with customers via telephone or through written correspondence in a helpful, professional manner

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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