Player Support - Gaming Client - Multiple Languages

Leading Gaming Client in the UK - Player Support & Community Manager
(Working from home)
MUST SPEAK FLUENT ENGLISH AND:
EITHER NATIVE GERMAN
OR FLUENT (Testing: CEFR 1 for assigned language) IN ONE OF THE FOLLOWING:
SPANISH, ITALIAN, FRENCH, POLISH, RUSSIAN, TURKISH, PORTUGUESE
You must be a gaming fan for this role!
Training starts approx July 2024 (to be confirmed).
Training is carried out from home in an online virtual classroom and must be attended 100%. All training time is fully paid.
The role will involve:
•Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, following the content calendar.
•Analyze social channel data and prepare reports on community health.
•Publish and potentially create content on brand website (news)
•Create compelling marketing communications to acquire, engage, and excite game fans.
•Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).
•Communicate regularly with Customer Support and Moderators.
•Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
•Identify and engage with-high value customers, rewarding valuable players for spending time in the game/community.
•Assist in Influencer programs, contests, and other community engagement programs.
•Work with Community Developer and Marketing team to develop, update, and execute community engagement calendar.
•Support product marketing to execute cross-promotions across games and channels.
•Deliver regular community updates to the business, informing them of community sentiment and player-focused campaign performance.
•Provide qualitative and quantitative feedback based on A/B testing and consumer insights through online surveys, polls, and close monitoring of community channels.
•Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
•Content Moderation if volume spikes demand it.
•Communications, able to craft commentary and present company updates and information in a clear, authentic manner, with excellent grammar and game vocabulary.
•Monitoring all assigned Community channels, and coordinating Moderation efforts, offering guidance to Mods as needed.
•Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
•Ability to identify and escalate sensitive issues to Community Developer and Marketing Team with alacrity, ensuring all actions and responses are approved.
Able to task-switch with ease, and evolve as the requirements of the role change over time.
You will need to:
•Have a passion for the gaming industry.
•Be able to demonstrate strong logical thinking.
•Be passionate about engaging with players while understanding their issues and finding solutions.
•Have a consumer-oriented mindset and willingness to provide the best service.
•Advanced technical knowledge and experience.
•High level of reading comprehension and understanding of game-specific terminology, slang, and context.
This role will be part time.
For this role, you will need:
Laptop or PC (No Macs allowed) with at least 4GB of Ram, An i5 or i7 processor, Windows 10 or 11.
-Wired connection to broadband (Fibre broadband at least 10 Mbps download and 3 Mbps upload) n.b Wireless is not permitted and will not work
-Noise cancelling VOiP Headset for your PC or Laptop (Examples on our website)
Please note: This role is on a self-employed basis therefore you would need to arrange payment of your Tax and National Insurance to HMRC - but we can help you with this so please don't let this put you off.
And we will be here to help and support you along the way during the admissions process, through training and going forward once you have certified.
A criminal record check will need to be provided to us but we cover 50% of the cost for this. Right to Work in the UK checks will also be carried out. Those on a Student Visa are not permitted to apply.
**You must be at least 18 years of age and living in the UK to apply for this position**