Policy Wordings & Technical Support Specialist

Role: Insurance Policy Wordings & Technical Support Specialist
Contract: Permanent
Location: Manchester, Liverpool, Birmingham, Leeds or Kent – Hybrid
Salary: £40K - £45K DOE
The Role

This role supports the delivery of Policy Wordings and supporting documentation for new product lines and revisions to existing products. You will be a key member of the team supporting the underwriters on any technical issues and help streamline some of the processes.
Your key responsibilities include but are not limited to:

• Contribute to the development of new Policy Wordings, IPIDs, clause libraries, schedule templates (manual and electronic) for existing classes or for new lines of business, including proof reading and critical review.
• Manage the review, improvement, updating and maintenance annually of all versions and variations of all Policy Wordings for all classes.
• Maintain and act upon a record of all changes identified between each review, and record the rationale for those changes, including making suggestions for such changes where appropriate.
• Maintain a record of all such versions and variations, including start and end dates for their validity, liaising with internal and external IT colleagues in this regard.
• Assist with the specification of question sets.
• Support the lines of business in benchmarking wordings and best practice.
• Act as a first point of contact for enquiries from underwriters, providing or seeking a response, as appropriate.
• Support the Lines of Business, Marketing and Distribution in drafting or proof-reading marketing and training collateral.
• Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
• Define, populate and maintain (or manage the population and maintenance of) certain document repositories.
• Perform periodic and ad hoc accuracy checking, such as overseas taxes.
• Perform periodic and ad hoc reporting such as ATIA, Gareat and TRIA.
• Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.

Key skills and experience we are looking for:

• Cert CII required / Dip CII and/or progress towards ACII preferred.
• A thorough technical understanding of at major coverages or property and casualty business and an appreciation of all those classes and the differences between them.
• A detailed understanding of policy wording construction.
• A good understanding of relevant insurance law.
• A good understanding of how delegated authorities operate.
• An appreciation of the insurance regulatory landscape, including the peculiarities of the Lloyd’s market and Lloyd’s Europe.
• The ability to work independently (or with minimal supervision, where appropriate).
• Excellent communication skills, particularly written English.
• Policy document drafting, particularly the avoidance of ambiguity, including the necessary MS Word skills to support document creation, making use of styles, tables, etc
• Policy document critical review, with a keen eye for detail.
• Organisation, including time and resource management.
• Problem solving.
• Relationship building.

If you're ready for you next step and would like to find out more about this role, apply today