Engineering Technical Support Specialist

Engineering Technical Support Specialist - Manufacturing & Engineering - Trafford Park - £32,000 - £42,000 DOE
About the company
Leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Engineering Technical Support Specialist - The Rewards

• Competitive salary
• Company benefits

Engineering Technical Support Specialist - Requirements

• Bachelor’s degree (or higher) in a technical (engineering - hydraulics/pumps/PTO/Oil tanks) field
• Experience in a similar position working in aftermarket supplier/automotive distributor is an advantage
• Technical background with understanding of the regional and national automotive aftermarket market
• Computer skills like MS Office, ERP systems
• Analytical mindset, strong organizational and project management skills
• Excellent communication and interpersonal skills, creative and problem solving mindset
• Team player

Engineering Technical Support Specialist - Responsibilities

• Completing (BOM’s) Bills of Materials
• Producing quotations, costings for customers for products and bespoke services
• Supporting the Sales, Parts & Service and the Customer Service teams
• Taking service calls from customers, collating potential order information & variation to produce quotes for the sales team
• Supporting to the order management team and has contact with new and existing customers to provide a superior level of customer satisfaction
• Following up on sales made by the Sales department and conducts additional sales in his specialization to the customer
• Investigating and analyse the possible needs of customers and prospects in markets in order to provide service and develop/support sales in his specialisation
• Actively approach customers and prospects to sell and inform customers about new developments in the Hyva product range of his specialisation
• Support the internal order management team in regard to commercial and technical questions
• Ensure correct provision of information in regard to administrative completions of sales orders, such as the processing in the ERP system
• Monitor the inventory, forecast and supply chain in relation to the delivery times and inform the customer
• Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions
• Work in conjunction with Finance department in regard to late payments and delivery stoppage.

This role would suit: Technical Bill of Materials/Costing Specialist or Engineering (Sales/Service & Parts/Customer Service)
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