Practice Manager

Role - Practice Manager
Location - Chatham
Hours- Full time, in office
Salary - Highly competitive (depending on experience) with excellent benefits + bonus

Managing the team at Quay Admin Ltd - a holistic administrative support company, exclusively for SJP Partners.

An exciting and unique opportunity has arisen for a Practice Manager within a highly regarded administrative support team. You will be managing the operational needs of this busy, growing company which currently supports 12 Financial Advisors and has 9 members in the support team.

The Role: Practice Manager
You will form part of the company Management Team, reporting to and working with the Board of Directors. Including:

• Feeding into the Business Plan, developing & implementing strategic plans for the growth and improvement of the practice, aligning them with the companies’ vision and goals
• Measuring performance against the KPIs outlined in the Business Plan
• Regularly reviewing current processes and, where appropriate, introducing change within the business

As our Practice Manager you will manage all operational aspects of the Practice on a daily basis including:

• Managing the workflow and performance of the support team, ensuring they deliver excellent customer service outcomes
• Recruiting, training, and developing new and existing staff, providing them with feedback and coaching.
• Solving any problems or issues that arise within the practice, liaising with clients, third parties and other stakeholders as needed
• Ensuring compliance is followed with all internal/external regulations and polices, maintaining accurate records and documentation
• In order to maintain and build upon our excellent reputation, providing outstanding client service will be of upmost importance to you, as a leader you will inspire others to do the same
• You will be managing an HR system and providing Management Information to colleagues

The Person: Practice Manager
To succeed in this role you will need relevant experience as a manager, in an operational office-based environment. Ideally this would be within St. James’s Place, but this is not essential.
In addition you will have:

• Excellent people management and leadership skills, you strive to motivate and inspire others
• Strong workflow management and organisational skills, you can prioritise and delegate tasks effectively
• Excellent problem solving and decision-making skills, adept at handling complex and sometimes challenging situations.
• Experience of developing others, and will be able to demonstrate this at interview
• Excellent communication and interpersonal skills, and you can build rapport and trust with clients and staff
• The highest level of professionalism, integrity, and ethics, with a commitment to quality and excellence
• A good understanding of how you can add value to this business, and you enjoy working as part of a team
• Some HR/People Management experience

Please note that Quay Admin Ltd will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice.
When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.