Product Field Engineer (Electrification)

Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Product Field Engineer (Electrification)

Salary/Grade: £53,000 - £78,000 (depending on experience)

Location: Peterborough (hybrid)

Benefits: 

• 25 days annual leave  

• Up to 12% bonus

• Contributory pension scheme - Caterpillar will double the employee's contribution up to 10%.

• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.

• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

Flexible working arrangements will be considered for this role, in-line with the needs of the business. 

About E+ES  

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. 
 
Caterpillar’s Electrification & Energy Solutions (E+ES) Division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries.  
 
We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building.

The opportunity:

As the Product Field Engineer, you will support complex technical product problem resolutions of advanced power products (batteries, fuel cells, chargers, energy storage systems, and electric drives) to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat brand promise.

You will be responsible for customer uptime by minimising product downtime, resolving issues quickly, and keeping customers happy by providing great customer experiences, working with a wide variety of applications including Resource Industries, Construction Industries, Electric Power, Oil and Gas, and Marine.

What you will do:

• Diagnose, repair, rebuild, and repurpose of electrification product(s).

• Perform live electrical (Live Work) on batteries.

• Support dealer personnel in troubleshooting issues, answering technical inquiries, and training personnel.

• Communicate site advanced power product issues, uptime status, and hour accumulation.

• Facilitate the return of failed parts to the factory for further analysis.

• CPI support: Identify, testing, data collection, and implementation of ICA’s/PCA’s.

• Perform failure analysis where needed.

• Assist dealers with understanding and implementation of service publications, TIB, service magazines, and service letters.

• Manage spare parts, tools, and Personal Protection Equipment on site.

• Support regional industry shows, displays, and proving ground events as needed.

• Keep up-to-date on new technologies and drive continuous improvement to established techniques.

What you will have:

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in electrical equipment.

Level Extensive Experience:

• Evaluates business impact of failure and the criticality and timing of needed resolution.

• Resolves difficult or high-impact equipment and systems problems.

• Monitors machine performance and history; addresses excessive maintenance or repair needs.

• Coaches others how to resolve integration or communications problems in multi-vendor environment.

• Applies specific techniques for isolating a problem and defining resolution approach.

• Uses advanced diagnostic techniques and tools for unusual or performance-related problems.                   

• Must have willingness to perform hands-on troubleshooting on Hazardous Voltage (HV) systems. 

• Applies specific techniques for isolating a problem and defining resolution approach.

• Uses advanced diagnostic techniques and tools for unusual or performance-related problems.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Working Knowledge:

• Shares customer passion for electrification and decarbonisation needs.

• Communicates the importance of customer needs/expectations and commits to resolving them.

• Researches and verifies customer needs and expectations.

• Solicits customer satisfaction feedback and acts on improvement opportunities.

• Helps link organizational objectives to customer needs and expectations.

• Meets regularly with customers to understand their wants, needs and expectations.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Working Knowledge:

• Follows proper data gathering and analysis processes and policies.

• Participates in gathering and sharing an organisation's data based on requirements.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Working Knowledge:

• Provides a quality of service that customers describe as excellent.

• Resolves common customer problems.

• Responds to unexpected customer requests with a sense of urgency and positive action.

• Provides direct service to internal or external customers.

• Documents customer complaints in a timely manner.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Extensive Experience:

• Must be a proven self-starter to travel alone and train dealer technicians in the field.

• Assesses and validates decision options and points and predicts their potential impact.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Extensive Experience:

• Organizes potential problem solvers and leads problem resolution efforts.

• Contributes to standard practices for problem-solving approaches, tools, and processes.

• Analyzes and synthesizes information and devises alternative resolution strategies.

• Develops successful resolutions to critical or wide-impact problems.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Working Knowledge:

• Provides prompt and effective responses to client requests and interactions.

• Monitors client satisfaction levels on a regular basis.

• Alerts own team to problems in client satisfaction.

• Works with customers (internal and external) to address critical issues and resolve major problems.

Additional information:

Up to 75% international travel requirement.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. #LI-HYBRID

Visa sponsorship available for eligible applicants.

Posting Dates:

June 14, 2024 - June 23, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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