Address
Form of work
SalaryProject Administrator
Context Recruitment is excited to be working with a leading Telecommunications company who currently require a Project Administrator. The company, who offers a wide range of services including Connectivity, Communications and IT services to their customers are going through a significant growth trajectory.
You will be responsible for providing exceptional customer service by supporting the business's range of products and services. As Project Administrator you'll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA's or as required by your line manager.
Further responsibilities:
- Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
- Produce documentation and reports on performance/timelines of order journeys
- Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
- Adhere to our client's quality communications standards
- Adhere to our clients Data Protection and Security clauses
- Identify recommendations for process change when appropriate
- Ensure provisioning conforms to our client's product SLAs
Experience
- Excellent customer service skills
- Excellent administration skills
- Strong desire for a career within IT
- Excellent admin skills, ensuring key notes are taken and organised accordingly
- No experience needed however, a degree in an IT based subject or independent study is desirable (CompTIA A+ cert)
Based in Camberley (Free onsite parking)
In return our client is offering a competitive salary of up £26,000
