Project Coordinator

Project Coordinator
Corby, Northamptonshire
Full Time / Contract

Do you want to work for a company who

• cares for its employees & customers in equal measure?
• is serious about sustainability & the environmental impact of its products & processes?
• can provide a long-term future & personal development for those who aspire?

If yes, then read on to find out more about the job on offer.

Our client currently has an exciting opportunity for a Project Coordinator to join their team on a 12-month fixed term contract based at their Display UK business in Corby. The role will form part of the Project Management team and will report into the Customer Services Manager. The working hours will be Monday to Thursday 09:00am to 17:00pm and 09:00 to 16:45pm on Friday, and will be site-based full time.

The main duties of the role will include:

• Receive and co-ordinate POS Display project requirements from customers. Manage the progression of a project from concept and sample approval through to delivery.
• Manage all questions and queries from customers, Account Managers, and internal stake holders, collate information, solve problems, and resolve issues that may develop.
• Coordinate actions and liaise with other departments (namely Production, Design, Studio, Finance etc) to ensure that customer deadlines are met.
• Manage various customers projects, information, and approvals to ensure on-time delivery using various internal systems to track and monitor projects.
• Conduct project briefs to production ensuring that all the customer s requirements are clearly defined. Following the brief, liaise back to the customer if further information is still required.
• Produce sales orders accurately and on time.
• Always maintain and promote a customer focused service to customers. Champion internal and external customer needs within the Display business.
• Gain feedback from both internal and external customers on their supplier performance to assist improvements for the future.
• Manage and work with the company Quality system relating to Customer Non-Conformances.
• Maintain accurate files, data and records relating to live and completed projects.
• Participate in face-to-face customer meetings.
• Work in accordance with all company certifications and company values (AIR Authenticity, Integrity, and Respect).
• Actively engage and participate in all elements of Health and Safety requirements, whilst utilising the Health and Safety systems available.

Key job requirements:

• To provide a high level of customer service support to their customers and external Account Managers.
• Effectively manage all requirements to ensure that they meet customer expectations, often within set SLA timescales to deliver a successful completed project.
• To manage and communicate with customers relating to their supply of POS Display projects, from the initial enquiry through to delivery.
• Liaise directly with customers for ongoing projects. Build strong customer relationships.
• Provide vital support and advice to both their customer base and the external sales team.
• Work alongside the Sales Team in expanding their presence in current and new markets.
• Link with production planning regarding lead times and required project information.
• To upload an efficient number of sales orders onto I-quoteision in a precise and timely manner.
• To add and manage enquiries on (url removed), their workflow system that combines their Creative, Graphic Design, Structural Design and Production teams on all new customer briefs and requests.

Qualification & experience (essential and desirable)

Essential:

• Attention to detail.
• Commitment to customer services.
• Computer skills Outlook and working knowledge of Word, Excel & PowerPoint.
• A Team worker.
• Good communication skills spoken and written.
• Interest in learning about display and packaging industry; customers, design, production.

Desirable:

• Complex Problem Solving.
• Flexibility.
• Judgement, decision making and ability to prioritise.
• Ability to coordinate and work with others.

What's on offer:

• 25 days annual leave (plus 8 statutory) as standard
• Contributory pension scheme (plus ad hoc access to independent financial advice)
• Training & development
• Free on-site parking
• Employee Assistance - 24/7 free & confidential support to both you and your family
• Access to on-site mental health and wellbeing support
• Regular health assessments (role dependent)
• Cycle to work scheme

Who is our client?

They are a market-leading manufacturer of sustainable paper-based packaging. They care deeply about the health, safety and wellbeing of their employees, the communities in which they operate, and the service provided to their customers.

They have an incredibly loyal and capable workforce who they invest time in developing and encourage to reach their full potential; and you too could become a valued member of their family .

They strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. They value different perspectives, skills and experiences and welcome applications from all communities.

They are:

• A Disability Confident Employer and guarantee an interview to candidates who meet their essential criteria.
• Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
• Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for their valued colleagues.