Pt Temp Markets & Customer Service Assistant Belfast (St Georges Market)

PT (16 hours) Markets and Customer Service Assistant Belfast

Temp Contract June to Sept 2024

To be responsible through the relevant manager for:

·Setting-up and setting-down appropriate equipment, stallages and displays;

·Acting as first point of contact for market traders and customers;

·Providing the highest standards of customer care and service delivery to Traders and members of the public

·Carrying out cleaning and basic maintenance of the markets as required

·Acting as caretaker for the building during normal working hours, and

·Collect income and oversee the operation of the self-payment kiosk

1.To support the relevant manager in ensuring that all markets income is collected on time and kept secure, oversee and support Traders in the operation of the self-payment kiosk, and to issue receipts and lodge monies as required in line with council and departmental financial procedures.

2.To ensure that all markets are opened and closed at the proper times, that they are marshalled and secured and that at all times the market Bye-Laws, Regulations, Agreements, Permits are observed as directed by the supervisors.

3.To be proactive in responding to enquiries and complaints from customers, traders, retailers, promoters etc. in person or by telephone, by providing relevant information, advice and assistance in line with council procedures or referring them to the relevant manager as necessary to enhance the profile and reputation of the markets. This includes manning the customer information desk as required.

4.To carry out routine maintenance work to support the effective functioning of the market.

5.To carry out daily cleaning of the buildings including using electrical and mechanical cleaning and polishing equipment, for example, sweeping, mopping, and polishing of all public areas, toilets and other areas as required.

Essential criteria:

Experience

Applicants must, as at the closing date for receipt of application forms:

·be able to demonstrate by providing personal and specific examples, at least one year’s relevant experience of:

(a)working in a Customer Service environment, including effectively dealing with customer complaints;

(b)carrying out cleaning duties, such as sweeping, mopping, polishing, which must include experience of using cleaning equipment, such as brushes, mops and polishing equipment; and

(c)carrying out basic maintenance tasks, such as setting up stalls / tables and basic equipment.

Start Date: 28 June to 31 August 2-024

Location:St Georges Market Belfast

Hours: 08:00 to 18: hours per week

Hourly Rate of pay: £12.38 per hour plus holiday pay

Closing Date: 24 June @4.00pm

To Apply: If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact our office to speak to one of our consultants.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.