Company

West Midlands PoliceSee more

addressAddressUnited Kingdom-B70 7AQ
type Form of workPermanent
salary SalaryCompetitive
CategoryCustomer Service

Job description

The Force Contact Supervisor will join a team of supervisors, working together to ensure staff are performing effectively and efficiently, maximising service delivery and performance. This role is essential in providing a positive working environment, embedding new ways of working into a new environment.
You will work closely with fellow Public Contact and Force Contact Supervisors providing support in the leading and development of all staff, necessary to ensure the department delivers a consistent message.
Key Responsibilities
Essential
  • Assist support new staff and those requiring development in the role
  • Contact customers for feedback on service delivery to improve customer satisfaction levels and reduce/resolve potential complaints at an early stage
  • Quality assure interactions completed by Public Contact Officers and provide feedback to staff
  • Manage the quality of self-generated logs and review scheduled appointments system for necessity and efficiency - you will be making dynamic decisions around Threat/Risk/Harm using the THRIVE + principles.
  • Responsible for attendance management, staff wellbeing and conducting regular 1-1's. - Facilitating/delivering relevant material on training days
Knowledge and skills
  • Proven at leading people and delivering change.
  • Have an effective and efficient customer service background, demonstrating a commitment to delivering a high level quality of service.
  • Proven ability to work as part of a team & manage staff performance effectively.
  • Clear decision making ability
  • Effective communication and presentation skills.
  • Knowledge of the National Decision Model and Thrive+ principles.
Vetting - Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical - Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities
Refer code: 3155843. West Midlands Police - The previous day - 2024-04-08 01:15

West Midlands Police

United Kingdom-B70 7AQ

Share jobs with friends

Related jobs

Public Contact Officer Supervisor - Part Time

Weekend Operation Supervisor

Parkside Office Professional

£30,000 - £40,000 per annum

Middlesex, England

yesterday - seen

Finance Team Supervisor

Office Angels

£35,000/annum

Blantyre, South Lanarkshire

a month ago - seen

Retail Supervisor

Office Shoes

Derry, County Londonderry

a month ago - seen

Finance Team Supervisor

Office Angels

£35,000 per annum, inc benefits

Scotland

a month ago - seen

Office Supervisor

Platinum Recruitment Consultancy Limited

£30,000 - £38,000 Annual

Slough, Berkshire

a month ago - seen

Office Supervisor

Platinum Recruitment Consultancy Limited

30000.00 - 38000.00 GBP Annual

Slough, Powys

a month ago - seen

Front Office Supervisor

Hilton

£29,527 a year

London, England

a month ago - seen

Office Supervisor

Mahdi Travel & Tours Ltd

£38,000 - £39,000 a year

Birmingham, West Midlands

a month ago - seen

Instrument Data Supervisor, Officer

Efinancialcareers

Competitive salary

South East

2 months ago - seen

Office Supervisor

Sambhana Care Limited

£25,000 - £26,000 Annual

Chatham, Kent

2 months ago - seen

Planning Supervisor - ASAP Start

Office Angels

£35,000 - £38,000 per annum

West Yorkshire, England

2 months ago - seen

Office Supervisor

Hays Office Support

Birmingham, West Midlands

2 months ago - seen

Office administrator/supervisor

Carisa Radiators Ltd

£24,000 - £26,000 a year

Manchester, Greater Manchester

2 months ago - seen

Office Supervisor

Hays Specialist Recruitment Limited

Competitive salary

West Midlands, England

2 months ago - seen

Admin Team Leader / Office Supervisor, Band 4

Bso Recruitment & Selection Services

£23,949 - £26,282 per annum.

County Antrim, Northern Ireland

2 months ago - seen

Retail Supervisor Part-Time

Office Shoes

Competitive

Grays, Essex

2 months ago - seen

Retail Supervisor

Office Shoes

Pay information not provided

Watford, Northamptonshire

2 months ago - seen

Office Supervisor

Hilton Hotels & Resorts

England

2 months ago - seen