Quality & Risk Manager – Administrative Services, Cardiff

Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

Voted Best Employer - Cardiff Life Awards 2024

Purpose of Role:

The Quality Assurance department serves as a governance, audit, and analysis support to the management within the New Directions Group of companies. The departments key focus areas are legal and regulatory risk, data protection, complaints and non-conformity management, and internal audits. This role requires excellent communication skills and attention to detail. You will require a high level of personal integrity, professionalism, and an ability to work at pace whilst producing accurate results. As the Quality Assurance Manager, you will play a pivotal role in maintaining and enhancing our quality management systems, fostering a culture of quality, and driving continuous improvement across the organisation.

Key Responsibilities:

Management

• Line Management of Quality Assurance Auditor, providing guidance, mentor ship, and performance evaluations.
• Support the Head of Quality Assurance and Compliance in the production of management reports.
• Support the Head of Quality Assurance and Compliance with attendance at Business Partner meetings, as required.
• Deputise in the absence of Head of Quality Assurance and Compliance

Legal

• Responsible for ensuring systems and processes are updated in line with legislative changes
• Develop and deliver training to ensure conformance with company policy and regulatory requirements

Data Protection

• Support the Data Protection Lead and be first point of contact for all data protection queries, providing first line advice for SARs, breaches, and erasure requests.
• Support the Data Protection Lead with the design of GDPR audit schedules, conduct data protection investigations and impact assessments.

Audits and inspections

• Monitoring and reporting on non-conformities, leading in root cause analysis and ensuring improvement plans are implemented
• Identify Compliance and QA training needs for Group
• Create internal audit programme and timetable covering regulatory compliance and quality assurance, reporting on findings and conducting detailed analysis of actions to be taken
• Ensure that the Group has up to date policies and procedures and associated documentation in all areas of internal and external compliance and regulation

ISO

• Management Representative for ISO 9001:2015, ISO 14001:2015 and ISO 27001:2013, ensuring minimal noncompliance and successful maintenance of the standards.
• Design of ISO internal audit schedule and lead in the preparation for external audits.

Business Processes

• Evaluate and improve the effectiveness of policies, procedures and controls of risk management and governance for the Group

Person Specification:

• Proven experience in quality assurance or quality management, with a track record of successfully managing quality systems in a dynamic environment.
• Detailed knowledge of compliance, quality assurance and vetting requirements for all sectors of recruitment
• Strong understanding of quality principles, methodologies, and tools, including ISO standards
• Experience in conducting audits, root cause analysis, and implementing corrective and preventive actions.
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing quality assurance team
• Proven ability to drive change and continuous improvement initiatives across an organisation.
• Ability to manage change effectively, promote new opportunities, ideas and perspectives
• Sound time management skills, pro-active with managing workload in order to meet deadlines and able to work under pressure
• An eye for detail and thorough auditing skills
• Innovative approach to work, applies divergent thinking and values LEAN concepts to strive for efficiency

What we offer:

Fantastic employee benefits including:

• A flexible working environment, with the opportunity for hybrid working
• Health Cashback scheme
• Life Assurance of 4 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 28 days holiday plus bank holidays (rising to 30 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events
• Free on-site parking
• On-site Gym

New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.