Quality & Risk Manager

Ideas | People | Trust
We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.
We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them.
We’ll broaden your horizons
The Quality and Risk Management Team (QRM) provides leadership, guidance, and tools to help partners and staff manage quality and risk matters. The team is comprised of an Advisory and Compliance Team, a Chief Information Security Office Team, an Economic Crime Team, a Legal Team including a Commercial Contracts and Procurement Team, plus the Quality Monitoring Team. The team works closely with the firm’s Technical Standards Group, Ethics Team, and the firm’s leadership.
We’ll help you succeed
Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.
You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.
Overview
The role encompasses the management of a small team of QRM associates and the management of key quality and risk projects.
The role will involve working closely with the Senior Manager and Partners, members of the Technical Standards Group (TSG), the Ethics Team and other stream quality and risk specialists. The role will involve direct interaction with Partners and interaction with senior members of the firm. It will provide an insight into the functioning of a large professional services firm.
The Manager will also support the QRM Partners in the delivery of the firm’s quality and risk management objectives.
The role would suit an organised, self-motivated, and hardworking individual who preferably has had relevant experience in a similar position in professional practice with a strong understanding of quality and risk management in a professional services context.
Responsibilities

• Supervising and line managing a team of QRM Associates including defining expectations, providing leadership and technical support as needed and people manager responsibility for fiver direct reports .
• Manage the performance of the associate team through effective use of the performance management system, including establishing clear, measurable objectives, on-going feedback, periodic reviews and fair and unbiased evaluations.
• Managing key projects and change initiatives in the QRM Team, led by the Senior Manager or the Partner who is Head of QRM.
• Managing the firm’s Quality and Risk Management helpline. Ensuring that requests for advice and support from Partners and staff across the firm are triaged, assigned to appropriate team members, and tracked to a successful resolution. Ensuring that queries are reflected in updated policies, training, or guidance where appropriate.
• Manage the financial interest review program, ensuring processes are followed as prescribed, monitoring that reviews are completed and escalating appropriately for those who are non-compliant.
• Conduct spot checks / internal reviews to provide assurance that processes are being actioned as prescribed.
• Supporting the Head of Enterprise Risk Management in the implementation of the firm’s processes for the identification, evaluation, and mitigation of significant risks.
• Leading the firm wide annual declaration programme, ensuring system is prepared and tested prior to launch date, and supporting required activities to ensure all declarations are completed within deadline and required data is available for annual return.
• Taking a leading role in ensuring the consistency of approach, tone, and presentation of QRM communications, including policy documents and QRM content on the firm’s intranet (Insite).
• Co-ordinating the compilation and publication of monthly and quarterly performance monitoring indicators and progress reports.
• Assisting in compiling regulatory returns, responding to regulator queries, and supporting on regulatory inspections.

Requirements:

• Business thinking: The ability to understand the firm’s business strategy and goals and develop solutions aligned to these. The ability to interpret regulations and to determine practical and effective ways of complying with them.
• Regulatory and risk management knowledge: Good experience and knowledge of the regulations and regulatory environment for an accountancy firm.
• Solid technical expertise in the areas of risk management, compliance and professional ethics are desirable.
• Beneficial experience could include operational management, people management, and an understanding of the principles and practice of Enterprise Risk Management.
• Communicating: Strong written and verbal communication skills coupled with strong interpersonal skills. Ability to communicate effectively and with credibility both internally and to external parties such as regulators.
• Collaborating: The ability to build relationships across the firm and gain the confidence of colleagues and partners.
• Decision making - The ability to investigate and resolve problems and determine appropriate actions.
• Developing self and others: An interest in deepening your knowledge of the current regulatory environment and risk management processes. Energy and enthusiasm and a willingness to share your knowledge and experience with others.
• Innovating and change - The ability to develop ideas, challenging the status quo as appropriate and consult with others to produce viable solutions.

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.
At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.
We’re in it together
Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.
We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.
We’re looking forward to the future
At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.
We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
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