Address
Form of workWe have a new opportunity for RCS Office Administrator to join our team at our RCS division located at the BPX branch in Leicester. We are looking for a bright, enthusiastic person to join our friendly team. This is a full-time, permanent position.
About us
For over 55 years BPX Group has built a reputation as a specialist technical distributor of automation and control components, devices, and solutions. This reputation comes from the commitment of our customer service, established supplier portfolio, and technical support. We employ over 160 people and from our 14 branches throughout the UK & Ireland provide a local service to our customers.
Ranger Computer Systems (RCS) is the IT division of the BPX Group. RCS provides IT Products and Technical Services to businesses throughout the UK, working closely with our main partners Microsoft, Hewlett Packard, and APC.
Job purpose
As a member of our RCS team, you will be responsible for handling customer enquiries, liaising with suppliers, and ensuring that our clients receive the highest level of service. By utilising your excellent interpersonal skills, you will develop long-term relationships with our customers ensuring that their requirements and business needs are interpreted and handled quickly and effectively.
The main duties will include:
* Answer incoming enquiries to sell and support the company product range.
* Proactively make outgoing calls qualifying prospects and closing sales in order to meet targets.
* Accurately process quotations and sales orders using in-house systems.
* Timely administration of quotations using in-house quotation software.
* Ensure customer records are updated frequently and accurately on the Customer Relationship Management Software.
* Collation of customer files and purchase orders to company standards.
* Interact with customers to resolve any queries or issues.
* Provide feedback to the sales team on newly emerging opportunities, proactively assisting as required.
* Maintain a culture of continuous improvement and excellence in customer service.
* Collate and co-ordinate information requested for management purposes.
* Any other ad hoc duties required by the Branch Manager.
Skills, Knowledge and Experience
To join our team, we are looking for a person who has the following:
* A proactive/can do attitude towards helping the business grow.
* A proven track record within an internal sales role.
* Experience of making proactive outgoing telephone calls.
* Excellent customer interaction skills.
* Strong organisational, administrative and telephone skills.
* Ability to prioritise work, meet deadlines and follow through on commitments.
* Excellent attention to detail such that customer orders and information are accurate.
* Confident telephone manner.
* Computer literate (MS Office).
BPX group offers great benefits such as:
* Minimum of 31 days annual leave including bank holidays
* Training and development platform
* Friendly and supportive working environment
* Dress down Fridays
* Access to an Employee Assistance Programme
* Recruitment referral bonus
* Free onsite parking
* Opportunities for career progression
* Cycle to Work scheme
