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SalaryJob Introduction
We are looking for a Reception and Events Coordinator to join our Rapport team. You will be based in our client’s building, which is less than six years old, with an incredible roof terrace that has panoramic views of the City of London. We operate and represent one of the largest American banks in the world, one of the Big Four Banks in the US, and stand as the corporate head office for EMEA.
We hold multiple events that can be anything from an external client engagement event to a DE&I network celebration and many wellbeing and interactive events. Within our event space, we have 14 rooms, most of which can be reconfigured with many moving walls to really open up the space. We also have an on-site restaurant that can double as an event space.
Although this is a Maternity Cover role (ideal start date: 22nd of April 2024), we are offering a full-time, permanent contract (40 hours per week). At the end of the maternity cover period, you will be working as part of the Rapport Network Team or alternative Rapport site. The service hours are from Monday to Friday, between 7 AM and 7 PM. Evening event coverage will be required on occasion. This role comes with fantastic additional benefits, non-contractual, such as daily breakfast and lunch in the restaurant.
The main responsibilities consist of, but are not limited to:
- Managing reservations
- Setting up the events space
- Being first line of tech support
- Creating a warm welcome at the main Reception and client floor
- Using multiple systems for guests and event management
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be passionate about delivering high standard service and going the extra mile
- Have excellent communication skills and the ability to work as part of the team
- Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Have an outgoing personality and be able to easily build rapport with key stakeholders
About the Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to Aviva DigiCare Workplace App
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
- Employee Assistance Programme
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Rapport
