Receptionist (37.5 Hrs Pw)

My Client based in Carrickfergus require a full-time Receptionist to join their team on a permanent basis.

The Person - The ideal candidate will be warm, friendly, and approachable and reassuring smile whilst providing great customer service, every day, for every patient who enters or calls the surgery. Can adhere to strict confidentiality polices and absolute discretion with regards to patients and colleagues. You will be interacting with general public; you must be an excellent team player with a superb attitude.

The Role

• Dealing with general queries and requests by phone or in person, efficiently and accurately
• Ensure that emergency calls are passed immediately to the duty doctor or another doctor if duty doctor is not available
• Supporting the clinical team and handling their requests
• A variety of other admin activities that could be reasonably expected of a medical receptionist
• As a Doctors Surgery it is inevitable you should be comfortable in reassuring and dealing with anxious, concerned and often unwell patients
• Delivering the best customer service needs flexibility and you will be expected to take up a ‘fair’ share of covering for your team members as they will also cover for you so we are able to maintain the levels of service our patients expect
• We want everyone to enjoy coming to work and you can expect a warm welcome, friendly team and all the support you need to enjoy and perform at your best.

Essential Criteria

• 5 GCSE’s at grade C (or equivalent) or above to include Maths and English or Proven experience of working in a similar Customer Service environment gained within the last 5 years
• Excellent Communication Skills
• Proficient in the use of MS Office software, email and the internet
• Proven history of learning and adhering to policies and processes
• The ability to work to deadlines, work in a fast-paced environment with an attention to detail
• A natural eagerness to do the ordinary things … extraordinarily well.

Desirable Criteria

• Previous Medical Receptionist experience

Salary £2 pa

Hours of work 9am - 5.30pm

On-site parking

To apply for the above vacancy please forward your CV via the link below or contact our office on or