Receptionist

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Part Time Receptionist

Denmark Road, Manchester

£15,387 - £16,525

25 hours per week

We are looking for an enthusiastic and customer focused Receptionist to join our friendly team at Denmark Road, Manchester. As the first point of contact at our main reception, you must have excellent customer service skills and the ability to work in a fast paced environment dealing with both customer and contractor enquiries ensuring an exceptional customer service is consistently delivered.

The role of Receptionistwill include:

• Effective delivery of high-quality administration and reception services including dealing with enquiries via telephone, email and face to face from residents and maintenance contractors.
• Taking repair requests from residents and updating systems accordingly.
• Receiving ad hoc payments from residents and ensuring that all transactions are correctly assigned and recorded.
• Issuing keys to contractors and getting updates for the team on repairs for the contractors.
• Monitoring the mailbox and responding appropriately.
• Ensuring all standard operation procedures are followed.
• Supporting the management team with administration duties.
• Occasional weekend working will be required for arrival and departure weekends.

Skills and experiences:

• Recent experience of undertaking a similar role.
• A Friendly approachable manner
• Excellent communication skills and working knowledge of effective communication at all levels.
• Proven experience of providing excellent customer service.
• Proficient user of Microsoft packages including MS Teams, Word, Excel, and Outlook.
• Some knowledge of working to deadlines and prioritising workloads.
• Some experience of analysing and diagnosing problems and implementing effective solutions.

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• £15,387 per annum (rising to £16,197 with an additional policy allowance of £328 per annum after 12 months, subject to satisfactory performance)
• 25 days leave rising to a maximum of 30 days (plus public holidays) pro rata
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• The full time equivalent for this role is 35 hours and £21,543 per annum (rising to £22,677 with an additional policy allowance of £458 per annum after 12 months, subject to satisfactory performance)

Closing Date: 12 May 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.