Receptionist

Full-time Receptionist Job Description

Job Title: Receptionist & Administrative Assistant
Location: The Marigold, 187 Brookvale Road, Birmingham, B6 7AJ
Contract Type: 6-month contract with view of extending should the candidate perform well
Start Date: As soon as possible. The candidate will undergo a 1-month trial, following which if they are successful, the 6-month contract will commence during which there will be probation period for the first 3 months. After the 6-months are completed, if the candidate performed well (determined upon review), a 12-month rolling contract will begin. This is not a temporary position.
Hours: TBC | Hourly rate: NMW
Shift Pattern:
Rota-based, to be discussed (dependent on candidate availability, and whether suitable for the venue)

Introduction

The Marigold, a beautiful wedding venue located in the heart of Birmingham is currently looking for a new member to join the receptionist and administration team. They are looking for someone with previous reception experience who will actively become part of day to day running of the business behind the scenes and provide good customer service to all visitors and clients.

Job Description

As a Receptionist, you will be a first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organisation and greeting people who visit the business. You will also be taking phone calls and dealing with enquiries in an appropriate manner.

To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with tasks in a timely and effective manner, whilst streamlining office operations. Multitasking is an essential quality for this position.

Duties & Responsibilities

Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

• Open the venue, reception, and office for the start of the working day.
• Answer, screen, and forward incoming phone calls
• Deal with new and existing clients
• Provide accurate information in-person and via phone/email.
• Respond to all online enquiries in a timely manner.
• Keeping on top of emails and following up where necessary
• Update calendars, schedule meetings and confirm appointments.
• Greet and welcome visitors and guests as soon as they arrive at the reception.
• Direct visitors to the appropriate person and office
• Receive all mail and deliveries.
• Perform other clerical receptionist duties such as filing and photocopying.
• Ensure the meeting room is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)

Experience / Requirements

• Minimum 2 years previous experience working as a receptionist or in an office setting is required.
• Must be confident and will need to be able to prove that you are able to provide good customer service in person and over the phone, and that you are able to carry out clerical duties.
• Proficiency in Microsoft Office Suite (Mainly Word and Excel Spreadsheets)
• Hands-on experience with office equipment (e.g., scanners and printers)
• Professional attitude and appearance always; you will be required to dress smart and look presentable at all times as you will be facing visitors and clients on a regular basis.
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive when issues arise.
• Excellent organisational skills
• Multitasking and time-management skills, with the ability to prioritise tasks.
• Preferably bi-lingual or multi-lingual (As the venue predominantly receives clients of the Asian background, it would be beneficial to be able to speak Urdu, Mirpuri, Punjabi or Bengali)

How to apply

Please send your CV and a covering letter explaining why you think this role is suitable for you. Please ensure all contact details are up to date.

If we think you are a suitable candidate, we will contact you to arrange an interview.

Please note, as we will be conducting interviews whilst the role is being advertised, we may end the post before the closing date and the start date may be brought forward.

Job Type: Part-time

Salary: £8.60-£11.44 per hour

Benefits:

• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: £8.60-£11.44 per hour

Expected hours: 25 – 40 per week

Benefits:

• Company pension
• Flexitime
• On-site parking

Schedule:

• Day shift
• Overtime
• Weekend availability

Education:

• A-Level or equivalent (preferred)

Experience:

• Receptionist: 2 years (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person