Receptionist

We are a small boutique guesthouse in the centre of Bath looking for an experienced receptionist. We have 20 rooms and run the guesthouse to a very high standard of service. We are looking for a motivated and reliable candidate, who can join a well-established team with positivity.

As a receptionist, you will be the first point of contact for our guests and provide exceptional customer service and hospitality. Your role is crucial in creating a positive and memorable experience for our guests during their stay at our hotel.

A good level of spoken and written English is essential and a working knowledge of Outlook, Word and Excel would be necessary. Any previous experience with reservation systems and reception work would be preferable.

A typical week would be around 35-40 hours over 5 days. Applicants will need to be able to work weekends. Experience would be preferred but full training is offered.

Daily Responsibilities would be:

- Greet and welcome guests in a friendly and professional manner

- Check-in and check-out guests efficiently, ensuring accurate information is collected

- Provide information about hotel facilities, services, and local attractions

- Handle guest inquiries, requests, and complaints promptly and courteously

- Assist with reservations and room assignments

-Set up breakfast room and serve breakfast in the mornings

- Carrying out administrative duties as required

Job Type: Full-time

Pay: £12.00-£12.50 per hour

Expected hours: 35 – 40 per week

Schedule:

• Weekend availability

Experience:

• Customer service: 1 year (preferred)

Work Location: In person