Receptionist

Receptionist
Department: Sports Development & Recreation
Salary: Starting from £21,828, rising to £22,681. Appointments at Grade 3 will receive an additional pensionable supplement to ensure a minimum hourly pay equivalent to £12.00 in line with Voluntary Living Wage.
Closing date: Sunday 2nd June 2024
We are looking for an experienced Receptionist to join our team to enable the smooth running of our sports facilities to a wide range of people using the Sports Training Village.
We challenge ourselves to be recognised as a leading centre for creating impact through sport and activity by maximising our unique environment every day for every customer.
Under the brand of Team Bath, over 100 staff provide activities, services and facility provision to students, university staff, the local community and elite athletes. We aspire to create a world leading multi-sport environment based in our inspiring £35m Sports Training Village, supporting all ages and all abilities to achieve their personal goals.
In addition, we are recognised by UK Sport as one of only six Elite Training Centres, providing the training base for around 250 international level athletes. This is an opportunity to become part of a professional and progressive organisation at the leading edge of sport, health and fitness.
About the role
You will be the first point of contact for all general sports enquiries and will have responsibility for booking and taking payments for facilities, classes, courses, supporting the Reception Manager in implementing the access policy and providing excellent customer service as part of our committed and dedicated Reception team.
You should have experience working with a range of customers, excellent interpersonal and customer care skills as well as sound IT skills to enable you to deliver high standards of service to our students, staff, general public, performance sports partners and visiting athletes.
There are physical elements to the role, including assisting with security incidents and the emergency process when evacuating customers and users safely from the facilities.
Further information
This is a part-time position, working an average of 17.5 hours per week (0.48 FTE) over a 3-week rotating rota covering the facility opening hours and business needs. This is an all-year-round position, and weekday shifts start at 15:45.
For an informal discussion about the role please contact Claire Sidebottom, Reception Manager.
A Disclosure and Barring Service application will be required for this position.
What we can offer you
- a very generous employer contributory pension scheme
- generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
- an excellent reward package that recognises the talents of our diverse workforce
- a wide range of personal and professional development opportunities
We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
Find out from our staff what makes the University of Bath a great place to work. Follow us on Twitter for more information.
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details will be removed from application forms at the initial shortlisting stage.