AddressReports to Senior Facilities Officer
The purpose of this position is to ensure the smooth running of the reception function as well as support to the Workplace team within our busy offices. As the first point of contact, it is imperative to demonstrate a positive attitude and professional behaviour by greeting clients and business contacts both in person and on the phone in a consistent manner, conveying a friendly attitude and reacting in a helpful and professional way to various requests.
Key responsibilities:
- Ensure the reception function runs smoothly and efficiently as part of the team.
- Answer and forward all incoming calls in a polite and professional manner, taking detailed messages and directing the caller to the correct team/individual, in line with agreed procedures.
- Greet clients and visitors to the office, announcing calls and providing direction. Booking taxis as requested.
- Manage the Boardroom and Meeting room diaries via Outlook, ensuring the Board and Meeting rooms are always clean, organised, and ready for use.
- Provide internal and external clients and visitors with refreshments.
- Organise stationery, kitchen supplies, including refreshments and arrange for outside catering, as requested.
- Management of incoming and outgoing mail throughout the day to include couriers and deliveries, updating the relevant logs.
- Other ad-hoc tasks that may be required to support the team or the business. Development of this role and its tasks will be ongoing.
- Flexible attitude to support when members of the team are on holiday or need to attend other offices.
Skills, knowledge, expertise:
- Excellent customer service skills
- Can do attitude, with the ability to work autonomously and independently whilst also as part of the wider team.
- Computer literacy skills are essential.
- Attention to detail and accuracy.
- Excellent organisational skills are essential.
We will provide the training, for relevant technical knowledge. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Who are we?
Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn't is our identity – we're proud to be a truly independent, owner-managed business that puts our people and clients at the centre of everything we do.
We understand that everyone will put value on different things and that's why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:
- Competitive salary
- Discretionary bonus scheme
- Flexible, hybrid working
- Generous holiday allowance
- Pension scheme
- Private medical insurance, including eye care
- Permanent health insurance
- Life assurance (death in service and critical illness benefit)
- Worldwide travel insurance
- Ability to work abroad for up to 3 weeks per annum
- Regular social events
- Health and wellbeing programmes
- On-site parking
- Significant investment into your personal and professional development
