Receptionist / Administrator

Receptionist / Administrator South Kensington

About us.

Our flagship site at South Kensington has 37 flats housing individuals, couples and small families. We are a short walk from the tube and Imperial College.

We are an ambitious organisation and see our South Kensington site as an opportunity to provide a high-quality inner city living experience in one of the nicest parts of London, using our rental income to help fund the ongoing regeneration of the building, and to open wider growth opportunities.

We are a not-for-profit organisation and use our surpluses to ensure we have a sustainable future and to support students internationally who may not otherwise be able to meet their academic potential.

About this role

This is an exciting role for someone who cares passionately about providing the best possible experience for our students. This is a new role as part of our investment in our South Kensington site and you will be running our reception desk but also working with other colleagues , to ensure the building runs smoothly, whilst also helping with our general administration.

You will be the friendly face to our students at South Kensington, and prospective international students, and run an efficient and high-quality operation.

Duties

1. To provide a friendly welcome and efficient customer service over the phone.
2. Provide an in-person reception for guests and visitors to our office.
3. Manage the Receptionist/Housing email inbox.
4. You will place adverts for vacant accommodation, handle enquiries, conduct virtual & in-person viewings and on-board new students moving into Zebra.
5. To answer residents’ queries regarding bills, departure dates and other general enquiries day-to-day.
6. Work with the Head of Resident Services dealing with all new tenancies, tenancy renewals & associated documentation and updating our accommodation database.
7. To ensure the reception and entrance are always clean & tidy and oversee cleaning of common spaces.
8. To liaise with our maintenance team about any issues within the building and to ensure that empty flats are prepared for new residents.
9. To work with our Health and Safety Manager and ensure the building and our residents & staff are safe.
10. You will liaise with accommodation teams at local partner universities.
11. To issue contractor passes and keep accurate records on sign in sheets.
12. To manage lost property and parcels.
13. You will support the office team with general admin duties, relating to our South Kensington site but also our other buildings. This will involve helping keep our student database and finance systems up to date, including data entry.
14. To work as part of our team and carry out other reasonable requests.

Requirements

1. Organised, flexible and dedicated.
2. Excellent customer service skills.
3. A professional phone, email and personal communications manner with a passion for excellent service.
4. Dependable, enthusiastic and an excellent team player.
5. Competent with Microsoft Office and experienced with learning new systems.
6. Data entry skills required.
7. Previous Reception experience is preferred but not essential.
8. Experience in Student Accommodation would be useful but not essential.