Receptionist (Maternity Cover)

Ardoe House Hotel & Spa along with 7 Hospitality Management are looking for professional and charismatic Receptionists with an impressive attitude to join us in this exciting opportunity. This is a full time, 40 hour permanent role, based out of our Ardoe House Hotel & Spa property in Ardoe.

Located in 30 acres of stunning grounds, this 19th century baronial mansion of Ardoe House Hotel & Spa is the perfect destination for business or leisure. Recently refurbished, this stunning property features 120 stylish bedrooms. An excellent destination for conferences, weddings and other social gatherings with six event suites and the ability to accommodate up to 600 guests.

What will I be doing?

As a Receptionist for the Ardoe House Hotel, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;

• To be fully conversant with all reception procedures of check-in & out following shift checklist guidelines

• To be fully conversant with, and be able to operate the hotels front office systems

• Operate the hotel switchboard and deal with all internal and external calls

• Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv

• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales

• Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained

• To provide an exceptional guest journey from pre-arrival, departure and follow up on stay

What are we looking for?

A Receptionist serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;

• Previous experience within same role within hotels
• Ability to provide and demonstrate exceptional guest service
• Positive can-do attitude
• Great charisma & people skills
• A good ability to manage business/workflow priorities
• Excellent communication skills both oral and written
• Excellent personal presentation
• Guestline trained (desirable)

Our Values

• Transparency | We ensure clarity in communication so that there are no surprises

• Ownership | We think and perform like owners

• Driven | We have a constant desire for improvement

• Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme

• Discounted Hotel Stays across our 7H Portfolio

• Discounted Food and Beverage across our 7H Portfolio

• Industry led training through our partnership with Cornell University

• Health Scheme

• Free Gym & Leisure Club Membership

• Enjoy your birthday off!

• Employee of the month programme

• Long service recognition scheme

• Complimentary overnight stay within probationary period

• Free use of leisure club facilities within other 7H hotels

• Central taxi discount

Job Types: Full-time, Temp to perm

Pay: From £11.44 per hour

Benefits:

• Additional leave
• Company events
• Discounted or free food
• Employee discount
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Aberdeen AB12: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel Reception: 1 year (required)

Work Location: In person

Reference ID: REC090822O