Receptionist / Office Clerk

Are you looking to start a NHS career? We have the perfect opportunity for you! We are looking for a Receptionist / Office Clerks to join the North Norfolk & Norwich Care Group Administration Team .
This is an excellent opportunity to begin a career in the NHS. The successful candidates will build experience working in administration in a supportive and friendly team.
We have a substantive positions within our Community Mental Health Team & Crisis Team both based at Hellesdon Hospital.
We are looking for a confident, enthusiastic and flexible administrator to support the changing needs and demands of our fast paced clinical teams, in a wide variety of administrative functions.
The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Ensuring a positive service user / carer experience is pivotal to the Receptionist / Data Clerk role.
Duties will include, but not be limited to:
Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
Previous experience of all Microsoft packages is desirable in the successful candidate.
Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
Ability to remain calm under pressure within a fast paced reception environment.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Benefits
Benefits included with this role are: -
NHS pension
a comprehensive in house & external training programmes
career progression
starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
staff physio service
NHS discounts and many more.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
We are recruiting to 1.4 WTE Substantive Receptionist posts
Post 1 = 37.5 hours per week - Monday to Friday within the Crisis Team
Post 2 = 15 hours per week - Thursday & Friday within our North Community Mental Health Team.
The hours of work for both posts will be 9am to 5pm.
We have free on-site parking at Hellesdon Hospital.
Interviews are to be held on Friday 19th April, however subject to change, candidates may only be given a minimum of 3 days’ notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
We apologise but we are unable to offer alternative dates for interview.
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