Recovery Support Officer

 At the Royal British Legion, we believe in building on potential. As a Recovery Support Officer your ability to ensure individuals receive the relevant wrap around support and be able to sign post to the appropriate services, could have a real impact on people’s lives. You will become a member of the Recovery Services Team who are responsible for delivering RBL’s Recovery Services strategy.

You will work with stakeholders both internal and external that support beneficiaries through their Recovery programme.

As Recovery Support you will have a keen interest in sport and strong desire to support our beneficiaries and families through their Recovery Programmes.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

If successful, some the main duties of your role will be:

Programmes and Courses

• Representing the RBL whilst working with the Recovery Team on the delivery of Team UK and Battle Back Centre programmes nationally and internationally.
• To provide an excellent beneficiary experience before, during and following all courses and programmes.
• Support the Recovery Team in ensuring that activities are delivered to a high standard and meet the required quality management and governance standards.
• Assist with competitor’s competition scheduling / schedules, tracking competitors results, and PB’s during Team UK.
• Managing / supporting the transition of beneficiaries to and from venues.
• To support the external team members and RBL recovery team by supporting with any operations and logistics, sports / concerns / distractions / appeals, that are not directly related to coaching.
• Extensive UK travel overseeing high profile events.

Welfare Support:

• As part of RBL Recovery Programmes, provide wrap around support, and have detailed knowledge of the Welfare Services provided internally and externally.
• To be responsible for the virtual onboarding and post course follow up.
• To utilise systems and processes for managing and tracking beneficiary enquiries and welfare needs through each level of escalation.
• To provide excellent organisational and interpersonal skills.
• To work in collaboration with RBL Welfare Team on all multi agency working regarding welfare.
• Ensure safeguarding and health and safety is always maintained.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel regularly in the course of your work including regularly to Battleback Centre in Lilleshall, and various Team UK training camps throughout the UK, plus Friends and Family events. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.

For more detailed information about the role, please see our Vacancy Information Pack attached to our advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date:            1st March 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.