Recruitment Onboarding Coordinator

Recruitment Onboarding Coordinator (Remote)

To support the Account Director & Account Consultant to deliver exceptional customer service while managing and maintaining successful relationships with our contractors. As the point of contact for a portfolio of contractors based across the different regions, you will be confident, personable, professional and driven to provide solutions to challenges. As an Onboarding Coordinator you will facilitate the onboarding process and contractors global payments to ensure an exemplary service is provided accurately and on time, and will ensure all your contractors’ needs are met.

Key Responsibilities

• Reporting to the Account Director and taking ownership of the end-to-end process for all new contractors setup in the UK, US, APAC and EMEA regions.
• Build, manage and maintain relationships with your allocated contractor base, acting as the point of contact for all communication. Ensuring a smooth and seamless journey in becoming a contractors with Project Recruit.
• Providing support and advice to the contractors on onboarding requirements.
• Acting as a central point of contact for all related queries/issues and concerns.
• Managing candidates and their enquiries by providing the highest level of customer service and always going the extra mile.
• Organise daily work schedules and follow up with your contractors and our finance and compliance teams, ensuring the payment process is progressing timely, and providing an accurate and informative payment service to your contractors.
• Ensure all queries are dealt with appropriately and in a timely manner and provide professional and efficient responses to all contractors, maintaining our position as a top International Payroll Provider.
• Partner with the Payroll Team and Accounts Team to identify any issues and efficiency opportunities.
• Ensure due diligence through the process and collecting the necessary documentation where needed.
• Updating internal systems with up to date information.
• Overseeing the project by delivering timely updates to the Account Director.
• Communicate and collaborate effectively with colleagues across multiple teams, to deliver your overall service. This includes liaising with the finance, compliance and resourcing teams to ensure timely transfer of client funds and assisting other members of the team with workload as required to uphold our standard of service.
• Proactively engage with contractors to ensure all obligations are met.
• Manage and implement payment services for your contractor base as and when required.

Person Spec

• Proven experience working within the Professional Service industry
• Ability to work calmly under pressure
• Understating of the basic due diligence checks (right to work, KYC and AML)
• Great time management skills and ability to multitask
• Willing to learn
• Strong relationship building skills
• An exceptional ability to listen, consult, seek to understand contractors / client needs and aspirations.
• Anticipates and looks ahead, to proactively drive actions and conversations.
• Excellent communication skills. Articulates themselves clearly and confidently, as a result able to effectively influence the client and candidate.
• Fluency in both written and spoken English. Fluency in another European language is a plus.