Address
Form of work
SalarySalary: £37,701 per annum
Hours: 37.5 hours per week
Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators. This role is based in a safe house in the Southampton area and is a female/family safe house.
We are seeking a confident and experienced Service Manager to manage the Safe House accommodation and services for potential victims of modern slavery in the service and their dependents.
You will be responsible for the general condition of any premises and to provide high quality support provision to service users in accordance with Medaille Trust policies and procedures. You will work with the Area Manager to ensure all quality assurance measures are in place such as CQC, QMF, safeguarding audits and internal audits.
You will ensure new service users are welcomed and their needs are continually assessed. Additionally, you will work with the Senior Modern Slavery Case Worker and Case Workers to supervise their production of support plans, updating records accurately and reporting key changes. This also includes preparing the client for exit, repatriation and any other resettlement plans.
You will be required to undertake Senior On Call duties and work bank holidays and weekends when necessary.
A Diploma in Management / Health and Social Care (Adults) or similar qualification is essential. Previous experience in a relevant sector or experience of working with vulnerable adults and experience of managing staff and carrying out line-management supervision is also essential.
This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day. We also offer an Employee Assistance Programme, and a staff benefits package.
For full details and how to apply please complete an application form.
Closing Date: Wednesday, 27 March 2024 at 10:00am
Interview Date: TBC
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
This role is restricted for females under the Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 and is subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
