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Form of work
SalaryRegistered Domiciliary Care Manager
•Location: Manchester, M21
•Salary: £36k to £40k Plus Bonus
•Monday to Friday – Flexitime
•Pension Scheme
•Management in Domiciliary Care: 1 year (required)
Purpose of the position
•To ensure high-quality Domiciliary Care services are provided to clients to enable them to retain their independence and remain living in their homes.
•To ensure the service meets all statutory and Care Quality Commission (CQC) requirements.
•To provide clear, effective leadership and management of the service.
General Duties
•To be the Registered Manager and take responsibility for effectively managing and developing the care service.
•To ensure all relevant legislation and national standards are achieved.
•To work effectively as part of a team and support all colleagues as required.
•To protect the confidentiality of clients and the organisation.
•To ensure the service continues to develop and grow.
•To participate in the on-call emergency out-of-hours rota.
Management Duties
•To oversee the standards of care provided to ensure that clients receive high-quality, person-centred care.
•To oversee emergencies and incidents and provide advice and guidance to the team.
•To develop, promote, and maintain an effective system of communication with clients, families, staff, and other significant stakeholders.
•To investigate complaints and dissatisfaction in line with the organisation’s policy.
•To negotiate contracts and fees.
•To ensure that the finances of clients whom we support are managed effectively, that they are safeguarded, and that accurate records are maintained.
•To work in partnership with other professionals and attend multi-agency meetings when required.
•To represent the service at external meetings, forums, and events.
•To market the business to attract new customers.
•To develop links within the local community to maintain the profile of the service.
•To ensure effective use of the service’s website and social media.
•To inform the Provider/Nominated Individual of any serious incidents or concerns about the service.
Staff Management Duties
•To provide day-to-day management and supervision of senior care staff and office staff.
•To ensure adequate staffing levels are maintained.
•To be responsible for the recruitment and selection of staff within the service.
•To carry out supervision meetings with direct reports.
•To complete investigations as required.
•To complete Disciplinary, Performance Review, Grievance, Attendance Management, and other employee meetings.
Quality Assurance and Compliance Duties
•To ensure all Policies and Procedures are up to date and regularly reviewed.
•To ensure compliance with the Mental Capacity Act and to ensure all legal requirements relating to Deprivation of Liberty are met.
•To ensure quality assurance audits of the service are completed with clear actions put in place for areas requiring improvement.
•To review all incidents and events for lessons learned and put actions in place where learning points are identified.
•To complete annual satisfaction surveys with clients, staff, relatives, and stakeholders and to identify areas for improvement.
•To ensure Business Continuity arrangements are effective and reviewed.
•To produce an annual Continuous Improvement Plan.
•To ensure all Local Authority contract requirements are met.
•To ensure that all CQC Notifications are submitted without delay and records of these are maintained.
•To complete the annual CQC Provider Information Return (PIR) within the required completion timescale.
•To ensure all Health and Social Care Act, Fundamental Standards and CQC requirements are met.
•To provide evidence of good practice against the CQC Key Lines of Enquiries (KLOEs) in preparation for CQC Inspections.
•To facilitate and take the lead during CQC Inspections.
Benefits
•Additional leave
•Casual dress
•Company pension
•Flexitime
•Free or subsidised travel
•Referral programme
•Sick pay
•Store discount
HERO Recruitment is an Equal Opportunities Employer and acts as an Employment Business and Employment Agency.
