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Form of workJob Title: Remote Customer Support Specialist
Company Description: Apple is a multinational technology company that designs, develops, and sells consumer electronics, computer software, and online services. The company’s products and services include iPhones, iPads, Mac computers, Apple Watches, Apple TV, iCloud, Apple Music, and more.
Job Location: London, London
Job Type: Part-Time (Remote)
Salary Range: £8-£16 per hour
Job Description:
Apple is seeking a Remote Customer Support Specialist to provide excellent customer service to our clients. The ideal candidate must have at least 3 years of experience in Customer Support and possess excellent communication and problem-solving skills. This position is part-time, and the employee will have the option to work from home.
Responsibilities:
- Provide extensive Customer Support, including answering inquiries and resolving customer complaints over the phone, email, or chat- Assist customers with software and hardware issues for Apple products- Educate customers on the features and functionalities of Apple products- Achieve customer satisfaction goals and metrics- Work closely with cross-functional teams to ensure customer issues are resolved in a timely manner- Provide detailed documentation of customer interactions and issue resolution
Requirements:
- A minimum of 3 years of experience in Customer Support- Great communication and interpersonal skills- Ability to work in a fast-paced environment and meet customer-service targets- Good technical knowledge of Apple products and services- Excellent problem-solving skills- Strong teamwork and collaboration abilities
If you are passionate about providing exceptional customer service and have a good technical background, please apply for this exciting opportunity to join our fast-paced, dynamic team.
