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Form of work
SalaryThis is a fantastic opportunity for a Services Transition / Client Onboarding Manager to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide.
Candidates must be able to work in the UK without restrictions
Role Info:
Services Transition / Client Onboarding Manager - 6 Month Fixed Term with Possibility of Permanent PlacementUK Remote / Occasional Visits to Office and Client Sites as RequiredGBP45,000 per annum Plus Benefits6 Month Contract - Full Time
Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed ServicesValues: Clients First, Foresight and Teamwork
Who we are:
We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries.
We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.
We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape.
We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.
The Services Transition / Client Onboarding Manager Opportunity:
As Services Transition / Client Onboarding Manager, you will provide ownership of all activities relating to the successful transition of services for new and existing customers into Managed Services, working in partnership and providing leadership to our functional team of support consultants.
This role has no direct people management responsibility but will provide project ownership and assign tasks to identified SAP support consultants. Reporting to the Project Management & Transition Lead for UK Managed Services, you will be responsible for delivering the transition plan, resource assignment; financial forecasting, on time billing and customer satisfaction.
Key Responsibilities:
+ Defining customer specific transition project plans that incorporate end to end processes supported by global systems; full functional transition using the defined templates; successful handover to steady state support+ Project managing transition activities to successful completion+ Ensuring that all billing opportunities are maximised+ Ensuring the UK margin is guarded at all times+ Cultivating professional relationships with customers+ Building strong relationships with management from other UK Lines of Business+ Coordinating and relationship building with Account Managers+ Cultivating professional relationships with software vendor contacts e.g. SAP
About you:
+ Experience delivering ITIL aligned Service Transitions+ Experience within an IT Service Support Organisation+ Team/matrix management+ Experience across multiple industries+ Ability to lead strategic workshops / discussions with clients+ Experience working with SAP technologies (either consultancy, delivering or supporting)+ Problem solving+ Communication & leadership+ Expectation setting & relationship building+ Intelligence, integrity, competitive, trust, credibility
Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support.
We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
