Rent Account Manager

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Group, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

We are pleased to share an opportunity to join Flagship Group’s Victory Housing Team, as a Rent Account Manager. The role is a 12 Month Fixed Term Contract, working 37 hours per week: Monday to Friday.

This is a field-based role and will require travel to our customers and properties in and around Fakenham, Kings Lynn, Swaffham and March.

The role comes with Agile Working and Flexible Working will be considered.

In this job role as a Rent Account Manager, you will support tenants to sustain their tenancy and help prevent rent debt. You are responsible for the proactive and effective collection of rent within the Victory Homes area. You’ll work with tenants in their homes on a 1-2-1 basis when required.

You’re here to ensure tenants are managing their Rent Accounts in the best way they can and to deliver outstanding customer service and support when it’s needed. Setting up regular rent payments and preventing debt from reoccurring. You’ll work closely with our tenants, understanding the cause of their debt and locating the relevant support agencies and partners to help them.

Supporting your manager to lead on our vision, Housing Made Simple, to make it as easy as possible for tenants to rent their homes whilst ensuring we are compliant with the law, legislation, and Flagship’s policies and procedures.

Applications are welcomed for the role of Rent Account Manager from those with exceptional communication skills, with the ability to deliver complex and difficult messages, in a simple and engaging way.

You must be able to listen and empathise, in order to act in our tenants’ best interest. Proficient in both numerical and systems skills, you can also confidently prioritise and manage a caseload based on urgency.

Educated to GCSE or equivalent standard or qualified by experience in a similar role, you will need a full valid driving licence.

In return for your hard work, we offer a competitive salary of £32,019.75 per annum and a benefits package that includes:

Ø Company Car.

Ø 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.

Ø Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

Ø Opportunities for development (including apprenticeships, our Academy, and various training options).

Ø Health and well-being programs and initiatives.

Ø Empowerment (we give you the tools and systems to make the right decisions for resolving issues).

Ø A Leadership Team that inspires, develops, and supports you.

Closing Date: 23.05.2024. Interview Date: 07.06.2024, in East Dereham.

To apply please click "Apply on Company site". You’ll be taken to our company website, where you can see the attached The Part I Play Statement, for responsibilities and requirements details and then please click ‘’Apply online’’. You will be asked to fill in some basic personal details, to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 0893 and state that you are applying to be a Rent Account Manager, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

For a full list of list duties and criteria for the role and to access a copy of the Rent Account Manager The Part I Play Statement please go to the following site and search for by job title: https://www.flagship-group.co.uk/careers/join-our-team/

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Rent Account Manager – Reference Number 0893

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: £32,019.75 per year

Benefits:

• Additional leave
• Company car
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Work Location: On the road

Reference ID: 0893