Rent & Compliance Officer

London Bridge

Up to £34,000

Hyde is looking to recruit a Rent & Compliance Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realize their potential, enjoy their environment and contribute to their community.

As a Rent & Compliance Officer at Hyde, you will be working within the Service Charge Team to accurately calculate, invoice, and manage rent and ground rents for properties in line with guidelines and legislation. You will provide customers with clear information, resolve disputes, and act as a technical contact for rent-related queries.

Responsibilities

• Manage enquiries and complaints, providing excellent customer-focused service.

• Coordinate end-to-end case management process, including customer contact, investigation, and response.

• Calculate, administer, and manage rent and ground rents for Hyde’s properties.

• Assist in preparing annual rent setting and rent budget, ensuring all calculations are appropriately evidenced.

• Ensure the quality of data within relevant IT systems for accurate charging of rents and service charges.

• Collaborate with staff and managers across the organization to effectively address customer queries.

Skills and Experience Required

• Knowledge of rent, service charge, and ground rent regulations.

• Experience in data management and IT system configuration.

• Proven experience in rent and service charge calculations and management.

• Strong customer focus with excellent communication and dispute resolution skills.

Benefits

• A fantastic pension

• Life assurance

• Great holidays

• An award-winning flexible benefits package

• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.