Repairs Team Leader - Special Projects

Repairs Team Leader - Special Projects

Location: Walsall, West Midlands

Salary: £40,974 - £42,963 per annum (Plus £1000 car allowance and excellent benefits)

The Vacancy

Contract: 1 x Perm positions

Closing Date: 13 March 2024

Interview Date: TBC

Are you an experienced construction professional who can lead a team of trades colleagues and get the best out of people? Are you passionate about delivering a high-quality repairs service to our customers? If so, read on!

We have an exciting opportunity for a new Team Leader position to join our Home Maintenance Services team. This role will sit within our Specialist Repairs and Projects Team, managing a team of trades colleagues in the delivery of Housing Disrepair works. This role will be integral to ensuring we meet our SLAs for our customers, whilst also dealing with compliance and liaising with our in-house legal team around Housing Condition Claims. In addition, you will be managing the delivery of Damp and Mould Remediation works.

You’ll need to thrive working in a fast paced, busy environment and be able to manage and prioritise a varied workload, from managing colleagues, to responding to complaints, ensuring works comply with regulatory and legal requirements, solving materials queries and much, much more…

This is a fantastic opportunity to make a real impact on our KPIs and the customers we support.

What do we offer in return?

• A competitive salary

• 37-hour week

• Great work life balance

• 27 days annual leave, plus Christmas shut-down

• A favourable local government pension scheme

• Annual leave purchase scheme

• A health cash plan

• Range of shopping and leisure discounts

• Flexible working opportunities

Main job responsibilities:

• Ultimately, this role is about leading, managing and motivating a team of trade colleagues, to work productively, efficiently and to an excellent standard, ensuring a 'right first-time approach’.

• You’ll be accountable for the whole teams’ and for individual team member’s performance, making sure that KPIs and SLAs are met, as well as managing contractor performance.

• It’s not just about the 'what’ though, you’ll also be accountable for ensuring your team are delivering excellent customer service, and living our values, at all times.

• You’ll be required to manage any employee relations issues within your team, including sickness, performance management, and conduct issues.

• You’ll be expected to survey a wide range of repairs and diagnose, fault find and order the repair appropriately.

We're looking for someone who has:

• BTEC/ HNC in Building Studies, or equivalent experience within the construction industry.

• Experience of leading and managing a team of multi-skilled trade colleagues, including effectively managing performance, with the ability to drive performance through people.

• Good written and verbal communication skills, including a good level of Maths and English.

• A sound understanding of construction health and safety, asbestos, and fire risk regulations.

• A full driving license and the ability to travel across the whg geography.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, 'Be an exceptional place to work that attracts, develops and retains talent’. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves.

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.

We would particularly encourage applications from candidates with protected characteristics, as whg is committed to improving diversity.

We are proud to be accredited as a Disability Confident Employer and ensure that people with disabilities and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.

We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will

also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.