Reputation Strategy & Research, Director

Teneo’s Strategy team helps organisations to devise evidence-based strategies that build trust, protect reputation, and drive growth. Our work not only shapes communications and campaigns, but also informs business decisions, optimising the operations and positioning of some of the largest brands and businesses in the world.  Our approach is audience-led and evidence-based.  As such, we tend to draw heavily on qualitative and quantitative research and statistical data analysis where possible to drive the development of our projects.

We help organisations to:

• determine where audiences stand on client-critical issues and what drives their perceptions.
• define the shape of key audience segments, gaining a deeper understanding of where they are, what they like, and how to reach them.
• identify and unpack the reputational positioning required to achieve client objectives: their ‘winning territory’.
• devise strategies to help clients reach their winning territory by focusing on the arguments that influence both perception and behaviour.

We are looking for a highly skilled mixed-methods primary researcher with significant experience in using data to inform comprehensive reputation strategies for corporate clients.

A Director in the Strategy team is a lead, client-facing member of our account teams. They are responsible for building and maintaining relationships with clients, assembling and leading project teams, and ensuring work programs are executed to the highest standard. Directors are recognized as experts in their field and bring a wealth of client experience and relationships.

We are looking for a highly motivated individual with significant experience in selling and executing primary research programmes that can feed into the Strategy team’s wider narrative development, Reputation Strategy and communications projects. Typical audiences we research include the general public, industry experts, senior leaders, customers & consumers, and employees. 

Please note: This role is for a 12-month maternity cover on a 3 to 5 days a week basis beginning in early May 2024. 

Required experience General project management & delivery 

• Serves as a trusted advisor to clients by understanding the challenges they face and making relevant strategic recommendations based on in-depth analyses of audience research 
• Significant experience in end-to-end management of large-scale mixed-methods primary research 
• Understands the key business drivers for current and potential clients, and is confident developing and pitching complex research proposals in response to client need 
• Brings a hands-on approach to managing and mentoring a small (2-3+) team of opinion researchers 
• Develops research programmes that support Teneo’s approach to Reputation Strategy, creating competitive advantage in the face of changing business and market conditions 
• Fosters an environment in which commitment to quality and client satisfaction is a top priority; leads Teneo to effectively respond to emerging client trends 
• Experience in directing project teams to create compelling and concise presentations of complex data for clients that you lead in delivering  
• Ability to manage and support junior colleagues, ensuring they are thoroughly briefed on incoming projects and understand what is expected 
• Pursues relationships with partners at all levels to promote broad and sustained networking and collaboration 

Specific skills & qualifications 

• A minimum of 7-10+ years’ experience working with mixed-methods primary research to devise reputation and positioning strategies for clients 
• Strong management and organizational skills with the ability to develop and execute mixed-method research programmes while managing an account team 
• Confidence in selling the value of research to clients, and translating data and insights into strategic implications and imperatives 
• Ability to oversee all aspects of the quantitative and qualitative research process, including focus groups, depth interviews, survey work and data analysis 
• Experience in working with data scientists to design and interpret a range of statistical analyses techniques, including significance testing, regression, segmentation and MaxDiff analysis 
• Academic training in the measurement of public attitudes and behaviours, in disciplines such as psychology, political science, marketing, statistics or economics considered a plus 
• Excellent proficiency in Microsoft Office and an acute attention to detail 
• Strong written and verbal communication skills 

About Teneo London  Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future. 

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions and organizations. 

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I. 

The firm has more than 1,600 employees located in 40+ offices around the world. 

What we can offer  New joiners are supported by an induction programmes, and continuous development is a key focus of life at Teneo - learning and knowledge sharing are at the heart of this. We have an environment and culture that is focused on supporting your development and career progression. We support this with a dedicated Learning Team who provide a range of learning opportunities and personal development support.  

Our face to-face learning is supported by some 100 modules of e-learning available on our internal knowledge management system.  

Given our client base you’ll be working on career-defining work that is exciting, rewarding and one where you can make a real impact to high profile projects. 

Company Benefits  

As well as this we offer a whole host of benefits and reward including; 

• Competitive salary (depending on experience) 
• 28 days holiday 
• Discretionary bonus 
• Annual salary review 
• Pension (with company contribution: 5% of annual salary) 
• Enhanced maternity and paternity leave (depending on length of service) and shared parental leave 
• Private medical insurance 
• Group Income protection 
• Life assurance 
• Cycle to work schemes 
• Season ticket loans 
• Regular social, cultural and charitable activities 
• Flexible working with office laptop and phone provided