Resales Consultant

Job Title: Resales Consultant

Job Type: Fixed-term contract until the 19th of May 2025 to cover Maternity Leave

Location: Farringdon, London

Salary: £37,565

The role of Resales Consultant involves the following key responsibilities:

• Hit or exceed monthly targets on buyer offers and KPIs on listings.
• To handle customer enquiries (by telephone and email) in a professional and supportive manner, displaying product knowledge and regulatory expertise.
• Log all customer contacts, maintaining accurate records using the appropriate database and case management systems relating to resales and interim staircasing.
• Collate audit-compliant application packs, carry out relevant checks on buyer’s credit history and follow anti-money laundering procedures.
• Effectively manage resales and interim staircasing caseload and help to achieve or exceed the resales and interim staircasing targets.
• Ensure that all activities are progressed in accordance with MTVH resales and interim staircasing policies and procedures.
• Support customers during the resales and interim staircasing process by providing effective advice on the procedure and keeping the customer updated.
• Provide effective advice and interpretation of leases and home ownership issues to internal and external stakeholders.
• Offer marketing advice and expertise, ensuring compliance with CPR and Homes England capital funding requirements.
• Ensure that customer data is held in strict compliance with General Data Protection Regulation (GDPR) and best practice across the team

What you’ll need to succeed:

• Proven experience in providing excellent customer service to all stakeholders.
• Experience in working to tight deadlines to achieve monthly sales targets and manage a pipeline of new and existing clients.
• Evidence of championing customer service and innovation in service delivery.
• Flexible approach and strong commitment to Equal Opportunities.
• Demonstrable continuous business improvement philosophy and practice.
• Providing sales and agency services to third parties and customers.
• Demonstrable understanding of property resales & interim staircasing processes.
• Practical knowledge of Shared Ownership products and money laundering regulations.
• Ability to interpret leases and have broad legal knowledge of Home Ownership products.
• Ability to work with minimum supervision and to extremely tight deadlines.
• Ability to interpret financial information and broad knowledge of financial assessments.
• Ability to use a broad range of IT systems
• Understanding of mortgages and mortgage market.
• Educated to GCSE level C (or equivalent work experience)

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.